Thanks for sharing your results Daniel, and glad we could be of help! I am really grateful that you guys wrote this support page in a general manner so as to help everyone, as Belkin and even Dell did not provide readily accessible information regarding issues with Thunderbolt authentication. Expand Post. I was not prompted to authenticate the dock but it did not matter. When waking from a sleep or switching my monitor between sources using a KVM, a majority of the time my monitor is not recognized and stays asleep. Alexandra Garrett Jan. 23, 2020 2:25 p.m. PT a couple days ago my pc had an issue where it looked like I needed to update the firmware. Installing the wrong software could create configuration issues for your network. 3. 8. Operating system compatibility cannot be updated on Thunderbolt devices after they are manufactured. This is a result of either: The system does not meet the hardware requirements for Thunderbolt 3; The system has the capability but was not ordered with an … I am having a similar problem.

Using a non-Windows certified Thunderbolt device can cause performance issues, including intermittent drops in connectivity and data loss. This is a result of either: The system does not meet the hardware requirements for Thunderbolt 3 See if that'll fix the setback. Stay up to date with firmware improvements and ensure your device's optimal performance.

You repeatedly do the following steps: You connect the Thunderbolt Dock to the computer. If you are using a Plugable Thunderbolt 3 docking station, please reach out to us directly via support@plugable.com and we will be happy to help. I just updated my 2017 Mac Book Pro with touch bar to OSX 10.12.6 Sierra. I avoided the M$ Windows universal app as it had relatively low ratings, and used the Dell link for the control center (use Google, I would link but I’m afraid of the spam filter). It is not a Plugable product.

Your email address will not be published. See More, Configure your device for the best performance. The Virtual Agent is currently unavailable. From there, I had to explicitly find the device under the control center and approve it (launch the application and right click the icon in the system tray). See More. I can’t even complete the firmware installation. For Phone Docks, Screen protectors, Chargers and Cables. Using a non-Windows certified Thunderbolt device can cause performance issues, including intermittent drops in connectivity and data loss.

(Note that this behavior can happen with all brands of Thunderbolt devices, and is not specific to Plugable devices.). In all the cases we have seen so far, the cause was determined to be that the Thunderbolt device lost its authentication status in Windows during the OS update. I was able to use the dock for my extra monitor, but all of the USB ports were diabled. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Please also include your Amazon Order ID number for your Plugable purchase and a PlugDebug file (http://plugable.com/support/plugdebug). If you are using a Plugable Thunderbolt 3 docking station, please reach out to us directly via support@plugable.com and we will be happy to help. It is a ThinkPad product (says ThinkPad on it), Hi Ian, we can only support our own Plugable branded products. {{#each this}} You may encounter an issue where a Dell Latitude system with a USB Type-C port will not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt Dock (TB16). Audio or sound issues? This site uses Akismet to reduce spam. While video outputs will always function regardless of authentication status, the USB ports, Ethernet port and audio port will not work if they are not properly authenticated. When the computer restarts, the Thunderbolt port is now configured. Seems odd to have to restart all the time. Been having USB port issues for a while and then after a Windows Update a few weeks ago (~September 2019), all remaining live USB ports stopped working on both my docks (home and work). This situation can happen when a device was recently certified for Windows, after your device was manufactured. Devices on the Thunderbolt Dock are enumerated. Belkin Thunderbolt™ 3 Express Dock HD, F4U095 Frequently Asked Questions; Troubleshooting ethernet connectivity on the Belkin F4U095; Troubleshooting speakers, headphones and / or microphones not working with the Belkin F4U095; Troubleshooting the Belkin F4U095 when it is not charging or not being detected by the MacBook Pro Now it is operational but If I shut down and then power up, USB’s do not work. It will not recognize any usb devices connected to it. Dan – what is the post you shared that help you solve the problem? I came across this post and it helped me solving the same problem after the Win 10 1903 Upgrade. Our impression based on Daniel’s description is that he is referring to the content of the blog post to which he replied (https://plugable.com/2018/05/18/thunderbolt-3-dock-not-working-windows-10-april-2018-update-can-help/). -, Include keywords along with product name. A device that is not certified for Windows may not be recognized by the computer, even after configuring the firmware. I am really grateful that you guys wrote this support page in a general manner so as to help everyone, as Belkin and even Dell did not provide readily accessible information regarding issues with Thunderbolt authentication.

After the screen turns off, you remove the Thunderbolt Dock. Now having all sorts of issues with my Thunderbolt 3 express dock. Hi! The Thunderbolt port is compatible with Mini DisplayPort, enabling you to connect to native DisplayPort devices. Please keep it disconnected until prompted. 4. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. What to do?

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