WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! All Rights Reserved. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. Called in when they said it had to be in Monday. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Dennis H. Share your photos and videos with others to prove the truth of your words. I just remembered I would be charged for these new ones. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. I am having the same dilemma right now with Suburban propane. I live Nampa Idaho. 10.0 miles away from Suburban Propane. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. I went from 1.89 per gal to now almost 4.00 per gal. Suburban Propane has been ripping me off! In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. The agreement was not however a class action lawsuit since only a few individuals were being targeted. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. What gives this company the right or authority to Trespass and destruct someones property?? Years serving our customers and their communities. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. When she passed I was determined not to pay that bill as we all felt we did not owe it. the total bill was $1,187.43 counting taxes and other charges. I am having a lot of trouble with suburban propane. This fee is for reconnecting the customers gas service following a tank lock-off. We continued to get phone calls and bills through 11/10 harassing us about payment. Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. Submit a complaint and get your issue resolved. I have been using Suburban Propane for about five years. According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. You should check with your Attorney General's office - they should be able to direct you to the regulations. I updated my tank to ondemand when I retired to reduce my usage and save money. By submitting this form I agree to the Terms of Service. if (jQuery(".description-form select#product").length > 0) { In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Quite a mess! At the time the Suburban rep. stated I could purchase the tank at a later date. Now, its $156.00 for the same usage. I had their tank pulled to switch after the same as everyone eles. type : 'post', Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. treat their costumers this way. Their rates sky rocketed in ways I never saw before. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . It took another team to come a repair and find gas leaks that they created to start. The suit, brought by Cozen O'Connor, brings subrogation claims on . action : 'local_product_dropdown', Second year was a little worse but doable rate at 2.59 a gallon. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Do they own the tank or is the tank yours? Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. $ 4.37 a gallon. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. This minimum bill nonsense is BS!! This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. }); GIVE THEM BACK THEIR BRICKS when flipping tanks. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. The other companies that service our area charge between $2.19 and $3.57. I called them and was told I had to pay it or lose service so I begrudgingly paid it. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. } Even without a gas delivery I will be billed $120 a year for the rental and inspection. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. WOW!!!! The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Scheduled a site visit. ITS THE MIDDLE OF WINTER AND I have small children at home! Is this your company? West Coast Self-Storage Clackamas. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. two years suburban said my underground tank was unuseable because the gauge was leaking. The latest review Kerosene was posted on Dec 31, 2022. At that time my hot water and heat were both propane. 5.95@gal. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. Our bill had never been over $100.00 in the 25 years living in our house. jQuery('#product-dropdown-wrapper').html(response); He is very dedicated, hard-working and has the customer always in mind. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. It is time for a new company as Suburban Propane does not operate in good faith. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. I have so many complaints about this company i really do not know where to start . The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. } Now two weeks latter No Calls. The company is a big joke. There were never any contract signed when houses were built stating that tanks were owned by Agway. August 26, 2014, 9:12 am. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. August is historically the best month to get a tank refilled. Desired outcome: On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. of propane! So rude, over charges like crazy and had no respect for their customers. I purchased a house with a propane tank from SP. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. My name is John Foley To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. }); Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. However, I did not deposit it within the 60 day window you imposed. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. Thanks. You all are great. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! So ugly of an end. No other company will fill it for liability reasons. Heres the latest from Suburban Propane. I called the next day and was told that this was the correct amount. They have billed me $130 for my bricks & rebar where the tank sat since 1991. Overview of Suburban Propane complaint handling. Never told anyone that tanks beloned to Agway and that propane had to be bought from Agway. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. Cooking LP/gas should be on a as needed basis not scheduled. business Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. I have spoken with customer service twice and have been told there are no options. Joanne, now the say that i have to have that one removed before i can switch companies. We maintain ownership and responsibility for the tank(s) at our customers property. setCookie('localProductDropdown', response, 1); Then something happened. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. I got propane from this company for many years. I had a house built in 2004 and had an inground tank installed. Sure no King of Hill pride in propane here, thats for sure. This as I am sure is a very serious matter in having all these tanks on my grounds. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. Havent pursued legal action again Suburban yet. YES $10.339 a gallon. There has been no response. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. Driver filled tank without calling. At this time I like tanks removed and my account satisfied with gas that is left in tanks. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. I have 2 tanks. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. They said it would be three weeks to put a regulator in, not happy but okmy fault. When I called, they just said it takes time from New Jersey to get there. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. Similar stories that I have read here. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. I finally feel we are in the right track, wrong! Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. I have asked for some kind of discount, but received none. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. To direct you to the Terms of service cordial and professional just remembered i would be to. From Agway harassing us about payment take care of and take care of take. 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