of Tennessee - Columbia This survey should take about 5 minutes to complete. For government reporting purposes, we ask candidates to respond to the below self-identification survey. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Responsibilities Works as a productivity specialist for the agency by providing consultation ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, Penmac Staffing - Decatur By joining Invitae, youll work alongside some of the worlds experts in genetics and healthcare at the forefront of genetic medicine. A resilient team effort to navigate solutions. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The chart shows total cash compensation for the Invitae Corp Client Services Quality Assurance Specialist in the United States, which includes base, and annual incentives can vary anywhere from $70,697 to $87,217 with an average total cash compensation of $78,957. Fluent in speaking, reading and writing in another language aside from English, such as: Ukrainian, Turkish, German, Punjabi, Russian, French, Located in the U.S. and can commit to working 7am-4pm EST, but is also flexible to cover later shifts when needed (such as pacific standard hours), Can commit to working Sun-Thurs (First 1-2 months will be Mon-Fri schedule for training purposes), Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Preference for experience in handling customs issues and international shipping, Preference for industry experience in healthcare, biotech, and/or life sciences, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Client Services Specialist, International - EMEA Team (EST), Swoon Staffing (A fortune 500 client of ours) -, Invitae Corp Client Services Specialist, International - EMEA Team (EST), Senior Manager, Energy & Sustainable Operations Regional Lead, EMEA, Client Services Specialist - Virtual/Remote, Client Service Specialist, Hair Color Bar, Client Service Specialist I, II, III or Senior Float (DOE), Client Services Representative - Payroll Specialist, Client Services Specialist, International - EMEA Team (EST), Washington, DC, Client Services Specialist, International - EMEA Team (EST), Chicago, IL, Client Services Specialist, International - EMEA Team (EST), New York, NY, Client Services Specialist, International - EMEA Team (EST), San Francisco, CA, Client Services Specialist, International - EMEA Team (EST), Dallas, TX, Accounts Payable Specialist at Invitae Corp, Agile Partner/ Scrum Master at Invitae Corp, Assay Development - Project Manager (Irvine) at Invitae Corp, Billing - Process Analyst at Invitae Corp, Biorepository Coordinator at Invitae Corp, cGMP Manufacturing Associate - PSP at Invitae Corp, Client Relationship Manager Oncology/Reproductive Health (EST) at Invitae Corp, Client Services Lead (EST) at Invitae Corp, Client Services Quality Assurance Specialist at Invitae Corp, Client Services Specialist - International Team (Israel) at Invitae Corp, Client Services Specialist (Floater) - International Team (PST) at Invitae Corp, Client Financial Analyst - Occupier Services - London - NC at Colliers International EMEA, Data Scientist - London - EMEA Research Team - DH at Colliers International EMEA, Client Accountant - Ref001IPMGL at Colliers International EMEA, Estates Manager - Occupier Services - Birmingham at Colliers International EMEA, Strategic Director Environmental Services - London - GM at Colliers International EMEA, Customer Relationship Manager - Rating Team - Birmingham - HW at Colliers International EMEA, EMEA Graduate Surveyor at Colliers International EMEA, Senior Digital Services Sales Specialist at Equinix (EMEA) BV, Detailed skills and competency reports for specific positions. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Full-stack Developer (Java + React), Remote Turkey, Senior Employee Health & Safety Advisor (Langley Collaboration Centre), City of Langley, British Columbia, Canada, AmeriCorps Disaster Recovery with DeSoto County Habitat for Humanity, Senior Operations Manager - Engineering & Capital Works, Millers Point, New South Wales, Australia, Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. , USA National Pay Range $17.69$23 USD. Your job seeking activity is only visible to you. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. How much does a Client Services Quality Assurance Specialist make at companies like Invitae Corp in the United States? Can also work with little to no supervision in order to get everything they need to get done and in a timely fashion, Collaborative - someone who is great at working within a team and collaborating on information, training and/or improvements to SOPs, Urgency - the most successful candidate will be confident, display a sense of urgency to get things done, know how to prioritize their work, have follow-through and remains calm but thrives under pressure when pressing issues arise, Customer Experience - will be able to provide a high level of customer empathy and service by phone or email, and will follow-through on promises made, 5+ years experience working in a client-facing, customer service role with a white glove service mentality. A DAY IN THE LIFE OF A CLIENT SERVICES REPRESENTATIVE / PAYROLL SPECIALIST As a Client Services Representative and Payroll ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 54 days ago, Invitae Corporation, a genetic information company, processes DNA-containing samples, analyzes information related to patient-specific genetic variation, and generates test reports for clinicians and their patients in the United States, Canada, and internationally. The base salary for Client Service and Support Specialist I in companies like INVITAE CORP range from $46,060 to $60,060 with the average base salary of $52,750. Learn more in our Cookie Policy. What does a Client Services Specialist, International - EMEA Team (EST) do at companies like Invitae Corp? Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Be well-versed in all Invitae products, processes and policies. Some related job titles areClient Services Representative salaries with median pay of $50,901,Customer Service Representative salaries with median pay of $37,972,Client Service Associate salaries with median pay of $59,170,Client Service Representative salaries with median pay of $41,360. Average salary for Invitae Client Services Specialist in San Francisco: US$67,807. Other. This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. Please apply even if you dont meet all of the What you bring requirements noted. Sign in to create your job alert for Operational Specialist jobs in Canada. Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Las Flores, CA. Chicago, IL, EST Companies - There are also early signs demonstrating that the steps we've taken to drive higher-quality revenue are taking hold, driven by our portfolio optimization efforts and a focus on operational excellence," said Ken Knight, president and chief executive officer of Invitae. Please enable Cookies and reload the page. Customer Experience - expects and understands a high level of customer empathy and service by phone or email. The average salary for Client Services Quality Assurance Specialist at companies like Invitae Corp in the United States is $78,957 as of January 26, 2023, but the range typically falls between $70,697 and $87,217. Tasks include Invitae Corporation, a genetic information company, processes DNA-containing samples, analyzes information related to patient-specific genetic variation, and generates test reports for clinicians and their patients in the United States, Canada, and internationally. What do you think? Referrals increase your chances of interviewing at Invitae by 2x. Any information that you do provide will be recorded and maintained in a confidential file. By joining Invitae, youll work alongside some of the worlds experts in genetics and healthcare at the forefront of genetic medicine. Client Services Specialist - International Team EST. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. CA$52,000.00, CA$50,000.00 Be the first to add INVITAE CORP Client Service and Support Specialist I responsibilities. A Client Services Specialist in your area makes on average $42,065 per year, or $202 (0%) more than the national average annual salary of $41,863. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. A Client Services Specialist, International - EMEA Team ( EST ) do at like... Est ) do at companies like Invitae Corp from our International healthcare providers and.... A Client Services Quality Assurance Specialist make at companies like Invitae Corp International regions coverage. 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