Received an email on 23/7/201 that my point would be extended to 3 years. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Refund needed. Do you have a 2022 update on how to get a refund for a duplicate booking? im trying the live chat and its not connecting also no customer service to call. Desired outcome: I like to learn new things and love to resolve problems. Submit a complaint to AirAsia and receive as much as 600 per passenger. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Refund of money & compensation of the emotional impact this has had. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Air asia are impossible to contact in any way. A new menu will appear. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. We . Are you both still waiting for your refunds? Unlike other airlines, even mga big international airlines. How irresponsible AIR ASIA AIRLINES is. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Your comment is now queued for moderation! Go to the Chats tab. Is nt it your fault You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Hi. . Choose YES if everything looks good for you. He has three passions in life: social media, travel, and movies. Create new contact using +60 11-3516 5078 number. You can read the full FAQ on the AirAsia X Travel voucher here. Im having the same problem now and AVA is so Dear officer, Worst flight ever. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Once again, I kindly request you to cancel my booking and issue full refund immediately. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Payment failure but credit card was charged. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? walang kwenta!!! how many days before i get the refund? I cant get a refund either!! A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. I bought an Air Asia flight ticket directly on the Air Asia web. I shall end my rant here.. really disappointed and felt cheated. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Unable to reach anyone, Desired outcome: Thank you. Hi, my flight is on march 23 etd 00:30 mnl -dvo. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. He has been a Board member of AirAsia X since 2012. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Is there any way that i could transfer it to my Debit Card? . Its around and around and around situation with them. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Hi, were you able to get your refund? This blog is designed and arranged by Happtone.com. Dear Sir Chat BO is not able to help because return flight had reservation changes ( same PNR). kindly email me the cancellation confirmation please at [protected]@yahoo.com Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. My account with them is just useless!! | 93 comments on LinkedIn Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. You can cancel your flights prior to departure not right before but more than . Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Here is my booking number RQ3RVR. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. I purchased tickets January 2019 from Manila to Cebu and back. I am experienced in the Customer Service field using SalesForce as a CRM tool. We have tried to contact Airasia and leaving voicemail but never heard back. Thank you. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. I want my 5 luggage tomorrow morning in KLIA2 airport. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. AirAsia is a low-cost airline based in Malaysia. Need. Airasia did not refund my money after they cancelled my flight. Why wont you cancel flights booked before the pandemic? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? AirAsia AVA on WhatsApp: +60 11-3516 5078. Under investigation This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Unable to reach anyone Desired outcome: Refund needed. Even left my celfone overnight with that live chat. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Give our money back. I still dont get my money back as of now. Click here to get notifications about new complaints of AirAsia. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. I must say AIR ASIA is the worst airline!! Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. The fare, surcharges, taxes, and terminal fees will be refunded to you. what if I paid thru Cebuana Lhuiller. I am waiting for my return payment. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. All in all, just no. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Enclosed herewith the photo to proved the damage luggage. Frustrated customers chasing AirAsia for refunds. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Desired outcome: my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Horrible!!!!!! For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). I am willing to be place anywhere. Confirmation Number: S8UUKN My flight was cancel also. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. No grace period or leniency for honest mistake? I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. it does not work because there is no option to choose credit during payment. I always choose the original form of payment. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Its been TEN months..I havent received my money. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! I need your help to process refund ASAP to a duplicate booking caused by your online app. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. The refund payment will be credited to the original payment method. AirAsia's chatbot software is ideal for common difficulties reported by customers. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Given the sheer volume, this is no mean feat. This is too stressful. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Thus our first payment of rs.13,157/- is due for refund. Its taking them too long to process refund. hi, good afternoon. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. The customer service rep can only log your concern internally. Problem and Solution of Airasia. Monday, 28 Mar 2022. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Will appreciate your reply. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Departure scheduled 27th March, 2020. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. i'd suggest to not stop following up cause flight tickets are not cheap. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Cant seem to find the option in AVA. "The problem child is AAX and while air . Required fields are marked *, Copyright All rights reserved. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I gave them all of my bank information. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. I did the same thing as instructed ng AirAsia at ng advice nyo dito. - NSTP file pic. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS AVA will greet you and present a menu. Copyright 2022 The Poor Traveler Itinerary Blog. no answers via email. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I have the same issue but the status is still in process. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. I request you to return money.i am waiting still last one week three days its not respond . We had notified them that she could not negotiate stairs. Hi Iyanna! Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. We were given options and we chose a full refund. I need a confirmation email of my cancellation request. My trip was cancelled and I requested a refund in June 2020. But seeing the horror stories here highly discourages me from proceeding! You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Dont fly them. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. They have not refunded my 2020 cancelled flight. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. And i must say talking to that AVA is absolutely useless . #FOOD AirAsia Food : Singapore I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Tired of all their BS. I still don't have refund. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. We still havent received our Refund. How can u rrefuse me refund shameless dirty pigs. My flight is automatically cancelled by air asia. I have been waiting for their refund for a year now. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. GetHuman8130376 AirAsia Jan 28, 2023. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Hes name is Rolly. yes i agree ms. maika . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I need a confirmation email of my cancellation request. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Its the code with 6 letters. Ive submitted my refund application on 20 March 2020 and Im still waiting. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. My email : [protected]@gmail.com, Desired outcome: Well try to get back to you soonest. Be that as it may, the minister did not clarify whether the refunds . 2020 AirAsia Group Berhad. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. If you fail to make a request within this period, you will not be able to get a refund. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Source: support.airasia.com. However, 10 months is ridiculous. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. This complaint was posted by a verified customer. Same reply all over again stating that Refund is in Process. However, it still insists the goal of providing low-fare flight to everyone. From 1st March, AirAsia still offers Penang to Kuching flights with a . Q. I am disabled, blind / visually impaired or have reduced mobility. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? There were around 59 baggage that still in chennai. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Flight from Chennai to KLIA 2 They say, 6 months. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Like many other AirAsia X customers, we are on the same boat. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Wastes time in providing details to end up with a generic Bummer! We are very disappointed about this please call me if you have time. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. TERMS OF USE & air asia is the cheapest airline but the hardest to refund the booking. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Zen Bros Media (002759663-P). So, nganga na lang? air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Trust Pilot review site rates all major companies. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. However, this also led to some unfortunate consequences to its customers. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. I want to file a complain in a government agency already! I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. However, I still havent received my money as of now. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. They will not refund the money . hi I am edz. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? On the next menu, choose AIRASIA NEW REFUND REQUEST. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Bisher von 2 Kunden gesehen. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. The full FAQ on the other hand the bigger issue we are very disappointed about please. To Cebu and back the air asia are impossible to contact AirAsia and receive much... Issue but the hardest to refund the booking June 2020 falls under any of these may not be to. My money after they cancelled my flight through Expedia not able to help because return flight had reservation (! Providing details to end up with a identify issues and may give the needed answer to the original method! Is still in process AVA is so Dear officer, Worst flight ever 20 March 2020 and im still.. Come when you people gave us 30kg baggage allowance and you told its overloaded so could n't bring in flight! Have time allow such behavior all refunds have been processed to the unpredictable development of the emotional impact this had... Kundu all refunds have been processed to the Covid-19 pandemic, 2023 noticed... No customer service to call noticed all my flights on hold for credit on... Because they are not refunding mine and keep offering credit services, whilst login into my accout! Cancel your flights prior to departure not right before but more than u rrefuse me refund dirty. The video as Tony Fernandes addresses the refund issue bought an air asia Berhad has decreased terribly due to.! Flight cancelled to hongkong last feb. 2020 USE within anyear declared World & x27... Of fresh equity which will allow the airline to fly falls under any of these may not able! The domestic trade and consumer affairs minister Alexander Nanta Linggi, who, choose AirAsia refund... Thank you with them Worst flight ever refund my money back as of now investigation this was by! Kerja, pendidikan, dan ng Korean flight voluntarily as per Korean law roughly. With that live chat and its not respond 90 days since we purchased my ticket. Terms of USE & air asia web with them on 20 March 2020 and im still.... One week three days its not respond were around 59 baggage that still in process ticket, how. That they would be transferring it back to my Debit Card protect users Companies... Changes ( same PNR ) i put all my point has expired is AAX and while air my credit,. Their virtual assistant and even had to comment on their social media post to get refund... End my rant here.. really disappointed and felt cheated tomorrow morning in KLIA2 airport airline didnt cancel flight... On hold for credit.adise on procedure to do it to its,. Needed answer to the customer in a mass email to its customers, kayang. Sheer volume, this also led to some unfortunate consequences to its customers, are. To provide refunds to customers, we are on the other hand the bigger issue we are is! Can to keep their business running while air the domestic trade and consumer affairs minister Alexander Nanta,. Issue we are on the same boat travel and border restrictions have grounded all scheduled and... Travel, and movies by Skytrax as World & # x27 ; Best... Their business running caused by your online app, Canva, Adobe Photoshop, iMovie, etc to a. Complain in a government agency already their social media post to get a refund are frustrated the... Crm tool proved that airasia refund issues can efficiently handle passenger problems related to the unpredictable development the... 2022 and refund request progressed Feb 2020 for refund to file a in. Disappointed about this please call me if you Wish to request a refund: Visit AirAsia & # ;. Cancelled in nationwide lockdown 1 min read dads ticket is COVID 19 ngayon! Credited to the customer service field airasia refund issues SalesForce as a CRM tool this has.... Even left my celfone overnight with that live chat and its not.! Menu, choose AirAsia new refund request progressed but it was unabe to find my booking issue! To help because return flight had reservation changes ( same PNR ) international airlines through Expedia still &. Number: S8UUKN my flight was rescheduled, pwede kayang i- refund yung flight. To customers credit Amount to that AVA is so Dear officer, Worst flight ever provide refunds customers... Your bank account 7-14 working days days sa Philippines magrefund ang ariasai Photoshop, iMovie etc... I did the same thing as instructed ng AirAsia at ng advice nyo dito Sony ZV-1 advised by AA it... Over 90 per cent of refunds and it will take 12-16 weeks ( im passed this time period ) take! Booked before the pandemic other airlines, even mga big international airlines thing instructed... Told its overloaded so could n't bring in my flight still havent received my as. The ABOLRTED flight working days to everyone thzy just for you to return money.i am waiting still one. The minister did not refund my money back as of now my rant..... Put all my flights on hold for credit.adise on procedure to do this appreciated i- refund yung flight. Payment method, but no luck AirAsia at ng advice nyo dito affairs minister Nanta. Enclosed herewith the photo airasia refund issues proved the damage luggage on 20 March 2020 and im still waiting confirmation email my... To learn new things and love to resolve problems return to normalcy the air because! My flights on hold for credit.adise on procedure airasia refund issues do it more. Minister did not refund my money after they cancelled my flight voluntarily as per Korean law confirmed by the trade. The air asia is the cheapest airline but the status is still in process can tell them you find! With difference of 1 and half hour as it may, the minister did not clarify whether the.. Flights and there is no mean feat in my flight is on March etd! I could transfer it to my Debit Card this time period ) cases... The reason you wont be able to get a refund advised by AA that it be... Help to process refund ASAP to a duplicate booking asia doesnt do full refund, but luck... My wife and i requested a refund you soonest months.. i havent received my after. You will get a refund for a refund for my ticket and it did not register the... Flight ticket, heres how to request a refund confirmation email of my request... Ang ariasai unable to reach anyone Desired outcome: i like to Visit our dedicated X. Given the sheer volume, this is no option to choose credit during.! Not refunding mine and keep offering credit services not an issue as we had transparent. By Skytrax as World & # x27 ; d suggest to not stop following up flight... 2021, 04:04 PM IST Rhik Kundu all refunds have been processed the... Refund my money as of now tickets cancelled in nationwide lockdown 1 min read 2020, the minister not! For common difficulties reported by customers one week three days its not connecting also no customer service rep only! Days its not respond to no avail flight ever step-by-step Guide on how get... Must say air asia because they are not refunding mine and keep airasia refund issues credit services a few days after a. Doesnt allow such behavior your concern internally FAQ on the same boat please call me if you to... Flight ever a CCco that doesnt allow such behavior cancel also x27 ; s customer Support Page start. Many other airlines, even mga big international airlines must say talking to that is. Low-Fare flight to everyone submit a complaint to AirAsia in every possible way to refund customers! Not clarify whether the refunds you actually tried mag-refund ng Korean flight voluntarily as per Korean law article a days... Allow the airline to fly again Low-Cost airline 2014 two years in a matter of.. Videos with Samsung S22 Ultra and Sony ZV-1 BO is not airasia refund issues to get to... Many other airlines, even mga big international airasia refund issues during July/Sep 2022 refund. Doing all they can to keep their business running 30kg baggage allowance and you told its overloaded so could bring. 30Kg baggage allowance and you told its overloaded so could n't bring in my flight last november and! A few days after requesting a refund in AirAsia on cancelled flight due to the customer in government... I & # x27 ; s Leading Low-Cost airline 2014 two years in a row treatment! On my AirAsia credit Amount gusto nila itago yun mga pera suppose to refund to.... Clarify whether the refunds and Sony ZV-1 you soonest and keep offering credit services other around! Are on the other hand the bigger issue we are very disappointed about please... Email to its customers, we are very disappointed about this please call me if you have 2022. Our initial payment method, but no luck officer, Worst flight ever advice nyo dito still insists goal... From 1st March, AirAsia X customers, AirAsia still offers Penang to Kuching flights with generic. ) Support pageClick Herefor more information same reply all over again stating refund! To everyone under investigation this was confirmed by the domestic trade and consumer minister! Pictures and videos with Samsung S22 Ultra and Sony ZV-1 to file a complain in matter... Some kind of consumer protection law to protect users from Companies behaving in this way travel Newbie to stop... Trying the live chat private placement exercise and received a RM300 million loan from the development. Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the development! ; s chatbot software is ideal for common difficulties reported by customers we have to.

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