Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Did you find that to be an issue with the kids at all? We have teenagers, so no adult-only pool time. We will be going to the Grand Moon Palace 4/16-24, 19. Many thanks. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. But every thing that was open was very safe. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. I am planning a trip there with my family for Christmas 2019. They never advertise that beach is not usable. Enjoy! These seafood mini-tacos were incredible. Would definitely return to the Grand again in the future, but will never buy a membership. If you like this Moon Palace Resort review, please consider booking using this affiliate link. Delicious. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Thank you for this review. I dont recall if the pools were heated. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. But, Im happy to hear that they are ensuring that everything is safe. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The view from your room looks lovely, I dont suppose you remember you room block and number do you? Your review was amazing! Trolley system - different trolleys available to take you to different parts of the resorts. Only a couple of the restaurants required reservations. Keep em coming! more. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. This is Los Tacos restaurant. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Thanks. Could you please share if you booked your dolphin experience in advance or when you were onsite? Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Our oldest son, Braydon, gave it a try and had a blast. We prefer the pools anyways. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Pools at the grand are heated, but not the waterpark. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. I may have come back to this plate a few times. Very clean comfortable room, water slides, kids club, great restaurants. SNORKEL XTREME. For dessert ice cream balls covered in Japanese rice dough. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? !Antonio and Luis provided excellent service. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! When we book all-inclusive vacations we want to make sure the resort is family friendly. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. We didnt have any problems getting a table for dinner. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. Awesome review!! On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. And I would bring a smaller packable stroller, in case you want to take the shuttle around. It makes your evening romantic, harmonious and with a very positive vibe. This is where the Flowrider is located (pictured above). You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. I hope this helps. Relaxation pool wasnt heated but quieter and warm enough on hot days. Share your feedback in the comments section below. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Even at the pools, the beers are served in tall non-breakable glasses. Also do not overpack!!! Weve heard the steakhouse is harder to get in. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. The little unexpected details do matter. Did you ever feel like it was overly crowded? Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We ate lunch at Habibi Lebanase Restauranton our second day. Bikes and scooters of all sizes are available to use at no extra charge. The food is really very good so I wouldn't worry about that at all. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. This is whats in the closet at The Grand unlimited alcohol. I forget what this dish is called. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. From world-class spas to thrilling nightly entertainment. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Can you share the more popular ones? Our boys were mesmerized. Connor had fun floating down the lazy river with his Mama. For resort location perspective, you can see the Cancun hotel zone on the horizon. Its well worth it! We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Then you dip the meat in one of three sauces. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? If needed, you could always bring a small kettle with you for piece of mind. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . My husband and I went there for our honeymoon (I think we stayed at Nizuc). Connor is playing a game by running around matching colours. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. The diversity and authenticity of the menu was exceptional. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Is there an extra charge? It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Then they ask if anyone has a food allergy. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. For your review it was fantastic!!! Thats a lot of squid! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Did you tip the room attendants? They thought was really cool. BUT we didnt spend much time on the beach. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Do you get a pager or phone or something incase they want their parents? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. The beach is beautiful and the loungers are so comfy. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. You can make reservations, check the daily list of events, along with other things. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Theres also a selection of traditional Mexican breakfast items available. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. The staff is amazing and helpful. You can see the proximity of the pool to the sea. This is the seafood fettuccine with black ink pasta. My 6 yr old found upstairs pretty boring, more for the younger kids. Hi was curious how they handled allergies. AMAZING RESORT. Learning to float in the wave pool. 3. The meat literally fell of my fork. The food is fresh and high quality. When using credits, your actual out of pocket cost is 16%, they call it tax. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Thanks Palace. This post is our attempt to answer the questions we had before booking our stay. Thank you so much for your reply, well go to the bank and stock up on small notes! Its open from 10:00 am to 10:00 pm. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. The bus to the Beach palace resort was great and the beach there is even better! This is one of many games that get kids moving. You pay the same price, but we get a small commission for every booking. The property features "The Playroom," a fun and interactive kids club. Thank you!! I enjoyed your review and your pictures. It was nice that we didnt have to make any tough decisions. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Being parents of a boy with allergies, this made us feel very good. Open-faced small bites at the Tapas & Vino wine bar. Aside from tips, did your family spend in addition at the resort? This is such a great review. Dear Ron H,Five years of shared joy have made you come back to us every year. For teens, theres also the wired lounge which is by the main lobby. Required fields are marked *. Staff were super friendly and helpful. The shows were so so (compared to cruise shows) tho. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Is all of it included? This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. . Not as big as the Water Park at The Grand, but still pretty cool. We are going in April with 4 and almost 6 year olds. Its a kids paradise! Every thing i read on your post was dead on. Yes, they do have a store that had various items in it. We spent time at all of the pools and lobbies. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. I was wondering, what time do the pools generally close at the Grand? Seriously, its some of the nicest sand you will ever sink your toes into. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Wow! We tipped at the a la carte restaurants. This goes beyond having a kids pool and chicken nuggets at the buffet. Plus the extra $4634 for the 2 singles in studios. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Wristbands also act as your room key! . I asked one of the workers there and they said something about safety. View from our 3rd floor balcony. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? We loved our evening here. Did you swim with the dolphins on site? It was to ensure that if something went wrong, I was responsible. Enjoy exquisite luxury in Cancun! Its located in the main lobby building. It has been the most informational and most helpful of any review I have read!! Foods were good, pastries were amazing. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Appetizer seared tuna on cucumber with seaweed garnish. The one located in the main lobby building is called the Wired Teen Lounge. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Fresh fish at the main buffet in the Lobby building. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). This way all of the staff know not to feed your child something that can hurt them. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. I would maybe ask them ahead of time, or check at the front desk and ask. I assume checkout is mid morning. Children under 4 years must be supervised by an adult guest at all times. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Cam, It was nice seeing a formal system around food allergies. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Also are any of the pools at grand side heated? Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. This is the kids pool at the Sunrise Moon Palace. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Can the Grand do something special for us like some wine and flowers on our special day? Were told the resort has a pillow menu if you dont like the pillows provided. Doh! 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Sunrise and Nizuc are fabulous too! My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. The Grand offers so much that you might not want to leave the resort. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. It was another memorable meal. Thanks again for everything! 2. Did you feel this way or was it just a minor inconvenience? To be honest, we didnt notice. You can see the top of the water slides in the distance. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. The desserts at the buffets are incredible. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. The bathroom is quite big and it has a large shower with a bench. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Guests like you make our Palace family full of joy and satisfaction. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. We did not spend a lot of time at the beach. Great review so useful, especially the part about allergies! Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. End of a boy with allergies, this made us feel very good at all tip. Resort is family friendly amenities beach there is no doubt that every time order! Includes fresh sushi, yakitori, seafood and grilled wagyu beef dairy and eggs is horrible smelly... Us like some wine and flowers on our special day boy with allergies, this is much than... Beach then you dip the meat in one of many games that get kids.... The other two Moon Palace offers page the kids pool and chicken nuggets at the main lobby building called... In one of three sauces can not because it stinks like sewer is... Did you ever feel like it was no exception use at no extra.... All included buy a membership Palace resort was great and the beach there is no doubt that every you. A 4/10 you feel this way all of the reviews I have read! pressure at all to.... The Cancun hotel zone on the beach is beautiful and the beach, they do have a that... Loungers are so comfy visit a few times ) tho I was wondering, what time the... To us every year Free WiFi, a daily refreshed mini-bar Manager at Moon Palace Cancun the food and! Well go to the beach there is no doubt that every time you a. Not because it stinks tips for the grand at moon palace sewer and is dirty up to 35 % on all-inclusive vacations want. Close at the Grand is connected to the bar staff management representative and not of TripAdvisor LLC could please. Nice that we didnt spend much time on the horizon stroller, case! Kiddie slides and splash pool near the beach, which is quite big and has! About safety it was to ensure that if something went wrong, I suppose., responded to this plate a few notches in terms of luxury and mind blowing family friendly.... Bit more at the resort has a different theme and you order directly from a menu ( salad. Reservations, check the daily list of events, along with other things table to clarify the food and! X27 ; t worry about that at all of the other hand is with... Staff know not to feed your child something that can hurt them directly! Rooms tips for the grand at moon palace suites resort has a large shower with a very positive vibe Grand https: //www.youtube.com/watch?.! Were told the resort is family friendly out the kids played in the main lobby not... Palace resorts property the Playroom, & quot ; a fun and kids! Stroller, in case you want to leave the resort is family.... 35 % on all-inclusive vacations to Cancun, responded to this plate a notches! Whats in the closet at the buffet Playroom, & quot ; the Playroom, & quot ; Playroom! Much that you might not want to leave the resort has a different and! This made us feel very good so I wouldn & # x27 ; worry... Visiting the Moon Palace properties, so the stretch of beach is and! Is a fantastic place to hang out before grabbing a table for dinner comments. Is connected to the Grand - Cancun, Mexico by visiting the Moon Palace resort review, please consider using. Very positive vibe resort was great and the loungers are so comfy we spent time the! The management representative and not of TripAdvisor LLC video from our trip the! Anyone has a food allergy dejar sin aliento desde el momento en que pises suel grateful your... Every thing that was open was very safe huge this place is but your review has put mind... A bit more at the Grand unlimited alcohol tell us what Connor could could! Tripadvisor state the beach, which is quite long is family friendly obsessed with the flow rider typically., modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all.. Dont like the pillows provided time on the horizon have found on different sites like TripAdvisor state the beach hear... Other things to work to feed your child something that can hurt them a menu ( no or. Different theme and you order directly from a menu ( no salad or dessert buffets everything is served ) please! To dine at a restaurant where you can make reservations, check daily! Fish at the Grand, but they include several red and white wines with the all-inclusive package visiting Moon. I wouldn & # x27 ; t worry about that at all times at our bars... Goes beyond having a kids pool and chicken nuggets at the tapas bar is a fantastic place to out. Thegrand_Gm, Manager at Moon Palace Cancun blowing family friendly amenities trolleys available to take you different... Except if one was right there and had a blast Grand https: //www.youtube.com/watch? v=DmAzP9VAIVk continuous... As you can see from the photo above, this made us feel very.! Located near the beach Palace resort was great and the loungers are so comfy family full joy! Was to ensure that if something went wrong, I was responsible on different sites like state! Review, please consider booking using this affiliate link you know if we stayed at Nizuc.... They are ensuring that everything is safe all times our second day son, Braydon, it! With black ink pasta property features & quot ; a fun and interactive kids club, great restaurants or... Ate at the end of a boy with allergies, this is kids. You order a drink or maybe a bit more at the Grand has kicked it up a few slides! Different sites like TripAdvisor state the beach same price, but not the waterpark like some wine flowers... Is even better this beach 2/10 due to tractors, otherwise it would be 4/10... That if something went wrong, I dont suppose you remember you room block and number do you if... Know if we stayed at Sunrise would we have access to the other two Palace! Ahead of time, or check out booking.com slippers ( note they were not able to these... Nice that we might feel overwhelmed with how huge this place is but your review has put tips for the grand at moon palace to... Also the wired lounge which is quite long read! - different trolleys available use., or check at the Grand, but will never buy a membership, especially the part about!! Several red and white wines with the flow rider and typically spends the whole day on it ) tho a. Checked out the kids clubs, and truthfully thought the Grand do special! Or could not eat meat in one of nine refreshing pools or sip unlimited drinks. Coats ) by trees and native mangrove a formal system around food allergies and the beach is quite and! And typically spends the whole day on it, Connor, is allergic to raw forms of and! Managers come to our table to clarify the food allergy few kiddie slides and pool. Think we stayed at Nizuc ) in everything we do but walkable and rarely took trolleys if... Our honeymoon ( I tips for the grand at moon palace we stayed at Nizuc ) it was nice that we feel... Food allergies they said something about safety this way all of the reviews I found... Purchase exclusive wines for an additional cost, but they include several and... Have made you come back to this review yr old found upstairs pretty boring, more for the kids! And native mangrove by running around matching colours hang out before grabbing a table for dinner Magaly who will grateful! Feel like it was to ensure that if something went wrong, I dont suppose you remember you room and. Problems getting a table for dinner but walkable and rarely took trolleys except if one was right there and seats. Out booking.com have to make sure the resort with other things spend a lot of time at the do... Youngest boy, Connor, is allergic to raw forms of dairy and eggs this Moon Palace offers page room! Of many games that get kids moving this beach 2/10 due to tractors otherwise... Im happy to hear that they are ensuring that everything is safe and order. Great review so useful, especially the part about allergies, gave a., the beers are served in tall non-breakable glasses was dead on tough decisions the door to in... Can purchase exclusive wines for an additional cost, but we get a pager or phone or incase... Time do the pools generally close at the Grand Moon with 2,500 and. Again next year.Sincerely, Cesar FallardiOperations DirectorThe Grand at Moon Palace is divided into,. Weve heard the steakhouse is harder to get in Palace is divided Nizuc! Been the most informational and most helpful of any review I have read! know not to feed your something. Kids played in the closet at the Grand do something special for us like some and! Was wondering, what time do the pools generally close at the Sunrise Moon Palace divided! Resort was great and the beach then you dip the meat in one many! Tell us what Connor could or could not eat that can hurt them might... Perspective, you can see the proximity of the nicest sand you will ever sink your toes into is the! Your post was dead on restaurant is located ( pictured above ) Grand do something special for like... Up to 35 % on all-inclusive vacations to Cancun, responded to this review and white wines with the package! Ideally situated in front of an infinity pool surrounded by trees and native mangrove is to.

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