We ask all our customers to add an automated payment method to their account. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Get A Quote. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. they charged me twice and theyre being difficult.. please help. Lorraine Brule Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Well, this may seem benign at first glance, but consider this reversal. According to the contract terms, the last date of my membership with you is on {the date}. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. And answer could take 2-3 weeks! Our membership options give you the flexibility to choose how, when, and where you work. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Kind regards, The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Note- they are similar to Spirit Airlines. Regus is extremely recommended if you want to lose your hard earned money. Their automated system was charging me for a service their system just added to my account. As a result, your current term will end on 31st December 2022. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. This will remove that member from your roster and credit the membership back to your account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Interested in a product or service at this location? They charge your card for amounts more than stipulated on invoices! Best wishes, Transparency is very important in everything that we do. Account Number: [protected] For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Assistant Global Customer Service at Regus. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. 25% off. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. The additional increase in your monthly fee is due to the annual indexation. Press question mark to learn the rest of the keyboard shortcuts. * All prices quoted are valid at the time of application, based on 24-month contracts. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. I have had no regrets having my office here and am committed to staying with them. I wish you all the best for all your future endeavors. If we . I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Cookies Policy Regus received the letter and allowed me to cancel my agreement with them! Lorraine Brule This will ensure the agreement ends at the end of the agreed term and will not renew further. We apologize for any inconvenience caused. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). I had an error with their billing department which was 100% their fault. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Its an automated process. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Avoid at all costs. They are requiring a TWO month retainer, which is almost $4000! On this page, you can first browse which airport lounges are available through this partnership. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Assistant Global Customer Service at Regus. I would recommend that anyone considering using this company to think again! With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Please email me at lorraine.brule@regus.com with your company name and details. Advice STAY AWAY, Products used:Virtual office how to cancel regus membership/account? Our dedicated teams work hard to help all customers but I can also help you have this resolved. Thank you, Regus appears unwilling to make these same accommodations. And, as I am moving to another state, it won't be possible for me to continue with the same. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` It should have been very easy to secure me as an advocate for the company. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. For clarity, you were also charged a retainer top up. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. It won't go in any direction! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. please give me my refund." If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Give your team a place to focus, thrive, and grow, while we take care of all the details. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. From,Hedy GreeneAp. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. I was blessed to have the opportunity to be part of the church. This was the most frustrating service that I ever experienced. Hi Hongxu, I had a membership for over a year. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Beautifully designed coworking spaces to help facilitate new connections. You can call, but they don't know what's going on and have little to no authority to fix the issue. Platinum Plus costs about $300 more, but it really wasn't clear why. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. This should not come as a surprise to any customer. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. You can check these emails in the Account > Documents section of your online account. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The process is anything but"efficient, ""simple, "or even clear. Open the Amazon Prime cancellation page. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Create an account to follow your favorite communities and start taking part in conversations. DO NOT TRUST THESE FRAUDSTERS Access our extensive global network of business lounges, coworking areas, or office spaces. This is held for seven days only as a fraud-prevention measure. All agreements end on the last day of a calendar month. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. 1. %%EOF due to insufficient funds. I have a Regus lease and have been trying to cancel the agreement for the past two months. This is to inform you that, unfortunately, I would have to cancel my membership with your club. The global pandemic has hit lots of businesses in different ways. Head of Customer Services. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. You have been with us for several years and already experienced renewals. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Kind regards, Who has the free mental bandwidth to keep track? For a company as big as Regus to not have a complaints procedure this is appalling. All of our services and costs are detailed in the agreement you signed. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We have tried to explain how our agreements work. It then states that you must provide this written notice at least three months before that end date. Gain trust and grow your business with customer reviews. If you don't reply to that email you get locked into a contract. This is also very unfair as we are paying for an office that we are not using because of the heating. The reps refuse to escalate blatant misconduct on their part to their management. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Dont believe them they are massive frauds. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Thank you for your consideration. Hi Latasha, Thanks for your services, we will make sure we don't recommend you and take our business else where. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. As you can see from your statement of account, available online (e.g. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. I was using the regus for couple years. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Best regards,Michelle SpireAssistant Global Customer Service at Regus. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Find another option. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. The opportunity. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. No customer service, no support, hang up phonecalls,, no email reaction Access thousands of business lounges across the world simply turn up and get to work. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. No refund/credit if less than 10 days. I have been transferred to a new location. Regus does not communicate with customers via telephone. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. i made an account a day ago and i tried contacting them to cancel my account. If you need further support, please feel free to contact our team member who is in touch with you. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. We will then confirm your payment date and amount. You can only revoke a membership attached to an active class. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. This company is intentionally misleading customers to keep them in contracts. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Your termination will be automatically confirmed by email. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Regus are not transparent with their pricing. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Customer service left me on hold until the company closed then hung up the phone. Yes, we do get it back, however for a small business this is substantial amount. Desposit/Retainer - $700 This company bills you for services you do not use. Updated. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Lorraine Brule I have been charged for restoration fees even though the office was not restored at the time of my move in. Once your agreement with us has been renewed, well confirm it via email. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Do not use this scam company at all costs You're going to be billed for an entire year. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I only need to book workspace occasionally - why should I register? If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. You can change your membership when its time to renew - just let us know. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Youre able to bring one guest per visit. Make it brief, not elaborate. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If travelling as a couple do we need 2 memberships? Zero customer service, particularly regarding billing. Horrible Customer Service and Billing Practices! This could be due to your account details needing to be updated. myRegus asks for Credit Card as well as DragonPass in Payment Details. Also they thretaten u with debt collector and give all ur personal data for them. endstream endobj startxref I checked my email and didn't see any confirmation emails from Regus. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Products used:I signed up for a virtual office space. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Update: a big thanks to the Luton branch who actually decided to look into my account further. It is just because of the nature of my job. Find workspace. A member of our team will get back to you as soon as we have the details. She at least implied that Hannah`s use of the printer was a nuisance. This company responds to reviews on average within 3 days. Regus membership gives you access to workspace in thousands of locations around the world. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Your local team are always your first point of contact. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. I cannot stress enough the lack of professionalism and poor service. This was not pointed out to me when I signed up for my virtual office. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Michelle Spire Michelle Spire But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed.

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