One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. We use the latest systems to provide you with real-time information about the status of your cargo, online vessel schedules, online payments and an efficient truck appointment system. Where do I return my empty container? @media(min-width: 769px) { Thanks for your cooperation! When your package is ready do one of the following: For the U.S. Identifies an unique user across multiple applications. Start your search for the right partner for your business. Country: United States Direction: Import Expiry Date: Until further notice Free time: Working Days Currency: USD Invoiced: Per container, per calendar day, per container type Application: The free time & charges applied will be those in place on the origin price calculation date (PCD) Please note the below provides a general overview of our import demurrage and detention practices in the U.S. Identifies a valid user using single sign-on across multiple applications. Our warehouse is currently experiencing delays. Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. display: flex; In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. Box 2985 Search your BL number in the provided column. OOCL Lite provide real time sailing schedule search, cargo tracking, shipment Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. deliveries. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. Our team is here to help deliver best-in-class service to our customers. Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. OOCL, CMA, APL, and COSCO Empty Reefers will only be available on gate hours 07:00 to 16:15. Affix your shipping label to the package, making sure no other tracking labels are showing. Baltimore - first 8:00 AM following vessel departure Usually used to maintain an anonymised user session by the server. DEMURRAGE: Compensation payable when the Merchant holds Carriers Container inside the terminal, port or depot beyond the agreed amount of Free Time (the compensation includes terminal storage costs). When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. Ends on the day that the empty container is gated-in at the agreed port or terminal. If you have not, or just want to be sure, you can search the list we . Users can select the date and clock on the vessel name for additional information, such as ETA, ETD, ATA, ATD, First available, St/Rcv, St/Rcv Reefer, Cargo Cutoff, Reefer Cutoff, Worked Upon, Received OD, Received Hazmat. Port Everglades - first 7:00 AM following vessel departure This cookie is used as a unique identifier to track viewing of videos. Hover your cursor over the Terminal to see their Shift Definitions. Empty dry containers will be released against bookingsand full dry exports will be accepted 7 working days prior to vessel arrival. ATTN: MyEvergreen Returns Dept. Please check your emails if you have not yet activated your account. Featured: Christmas Traditions Collection. width: 100% In the event you wish to change the party invoiced, please e-mail. Refunds are in the But in case you don'tperhaps it's not what you were expecting or the style just isn't youwe will issue you a quick refund. Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. Import Empty Return Inquiry: (For multiple containers search, please separate by space or changing line.) For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS Our terminal partner websites and additional information on demurrage payment can be found here. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Empty Return Appointment Creation Rule Reminders: * There will be a limit to the amount of empty in appointments you can make in a 10 minute period . Need a custom quote or want to discuss your options. Westwood Shipping Lines Bunker Charge (BC) and Inland Fuel Surcharge (IFS), effective April 1, 2023, through June 30, 2023 An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. After the search is done, details of appointed depot information will be shown in . When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). Country: United States Enter your email address and Password below. We will provide feedback on your dispute within 5 business days of receipt. Please search the Empty Container Return Exceptions list to locate your empty container delivery location. Free time will commence the first 0800 on the first business day following discharge of the container at an ocean terminal, or the arrival of a container at a rail ramp or an inland CY (owned or contracted by Carrier), except in: All free flow piles must be picked up within 3 days of discharge. Carrier will stop the detention clock effective the next business day after the notification is received. We appreciate your business and will work with each returns request on a case by case basis.As a standard, our returns policy is the following: Evergreen Enterprises, wholesale gifts, sports, home & garden decor. Appointment slots will open 7 days in advance (subject to change). text-align: center; ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. Stores a unique chat session status and session information such as user name, company name, email address, question that posted by the user and chat history. P.O. .eg-eyebrow-left { Go to Maersk One Stop Import Solution (MDDC) website. Notifications must be sent via the website. .eg-eyebrow-right { For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/21/2022. CMA CGM: (877) 556-6308 OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. Please enter your Evergreen account number and zip code to activate your online account below. Long Beach - first 3:00 AM following container discharge 8, 2021 in order to access the terminal. Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. Maersk Spot now also includes extendable Free time options. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. text-transform: uppercase; Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. The tags are re-editable. Empty Returns SFCT is receiving empty equipment as outlined for the shipping lines below. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. We will work directly with the retailer on these issues of consumer returns. Request. The Cookies Notice will not reappear if the cookie is set. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. example: YMLU8990900) in the box below to get . Evergreen Line Empty Dispatch Information 20' 40' and 40' High Cubes are dispatched from Columbia Container Services 1100 Polaris St. Expiry Date: Until further notice All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Gate Opening Hours No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative Evergreen and COSCOcontainers use DCLIor trucker-owned chassis only. Reefer container with IMO follows Reefer. Feel the love in the air with vibrant flags, Celebrate spring with sweet tabletop dcor, Spruce up any space with textural pillows, Sip in style with chic barware accessories. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. Postal Service, give it to your mail deliverer or drop off at your nearest post office. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. For store-door move only consignees may at their own discretion notify the carrier when the container is empty and available for pick-up from the consignee's designated delivery facility. Advisory to Clients ( Covid - 19 Pandemic Surge Recurrence ) Effective January 10, 2022. Shipping Line options will appear as you type. The main business activity is: Doubleclick is Googles real time bidding advertising exchange. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. eContainer is the tool which enables easy access to search for empty delivery locations. Checks whether cookies are enabled or not. UIIA Notification Region. Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Maher Terminals Customer Service Package For more information on the limited gate please reach out to EBPI customer service at (385)777-5522 or e-mail at customerservice-tiw@ebpiusa.com. Ends on the day that the full container is gated-out of the terminal. New Orleans - first 8:00 AM following vessel departure If you do not see your Lines listed, please send an email to Lynxsupport@poha.com and specify your Shipping Line and Terminal. Please note that personalized items, food and live plants are nonreturnable. 2400 Elliham Ave, Bldg D Since its establishment on 1 September 1968, Evergreen Marine Corp (EMC) has secured its place in shipping history. We refund the returned merchandise within 8 business days of receiving the items. After 90 days, there are no returns.Mini and Micro Paks may not be returned. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. Tacoma, WA 98401-2985800-657-9808info@nwseaportalliance.com, Seattle Harbor | Directions Press submit when you are done. Allows customers to track cargo , check sailing schedules, make bookings, and more. Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. Your complete guide to shipping to and from United States of America. Activity location codes for demurrage and detention, Submission of release request instructions. } text-align: right; For Shippers own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. Email Address. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Click on DnD Calculation tab. For Long Beach and Los Angeles Saturdays and Holidays with operating gates will be counted as working days for cargo discharging at terminals. At NWK locations, we have a separate SOC DMR rate and a Tank DMR rate. |. Your online behaviour could be followed by these third parties. To subscribe to equipment return notifications via email enter your contact information. Choose the Place of Delivery (POD) of your shipment. Terminal Island, CA 90731. Contact You may be trying to access this site from a secured browser on the server. color: #FFF; Richmond, VA 23237. Please send all returns or exchanges to: So if you make appointments too fast you will get a message that you have exceeded the limit and must wait 10 minutes before making another appointment. At inland port locations owned by ports (ie. Marine exchange of SoCal, APL: (800) 999-7733 Terms & Conditions, PierPASS form of the original payment, such as credit card or PayPal. details, Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. To see the satellite locations for an Equipment Provider, simply click on the EP's company name. Los Angeles - first 3:00 AM following container discharge APM Terminals Port Elizabeth has a specialist team and equipment ready to load and unload your Out-of-Gauge or Break Bulk Cargo. Remembers if the user accepts or rejects the Cookies Notice. Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. Port of Los Angeles APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. } At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. .eg-eyebrow { Stores Boolean values to check whether website must be animated. Evergreen Enterprises Pack your return securely, in the original package if possible.

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