Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. This company takes advantage of the lack of competition. They told me to continue paying the full amount until then. Anonymous Interview Candidate in London, England, I applied online. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Interviews for Top Jobs at Thames Water. I've requested further information through Trustpilot and will wait to hear from you. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Sit back and relax while we do the work. I have never in my life had screening so in depth. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Plenty of time for my questions allocated. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The process took 1+ week. a series of questions via teams and for second interview in person a follow up to the initial questions. The way they communicate with customers is horrendous. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Building a career is valued by Thames Water. Do you know what this job is doing and your responsibility? Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Your last position is XXXmay you tell me more about this role? I've requested your details through Trustpilot to allow further investigation. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. May you tell me is there any negative experience you encountered? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Are you aged over 18? The process took 2 weeks. Don't miss out on that job! Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Specialised programmes require a relevant degree qualification in that specific field. I had to prepare a presentation and task. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Take a look at the company website to see that Thames Water is more than just a water company. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Both surveyors said its an issue and needs sorting. Received detailed, actionable feedback after R1. Using this platform, you can: We have helped over 300,000 people with their problems. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. You don't have to spend one more second listening to that awful hold tune. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. I interviewed at Thames Water in Aug 2020. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. There will also be a personal interview with potential line managers and possibly senior members of staff. What would be the most challenging part of the role? Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. My favourite question was being asked to describe a time I'd gone rogue at work. An absolute shambles of a company to even attempt to get a job for. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They asked me common competitive questions e.g. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 3 weeks. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Thanks. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Thanks. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Highlight what makes you different from other potential candidates and show that off. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. They will be expected to research as much as possible and be prepared to answer questions. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Not ideal for a job considered an entry role. Find out how we combat fake reviews. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. I applied online. The 1-1 session went super quick and the managers were nice. This role is aiming to promote to the leader, and lead others.is it ok for you? This line is open from 8 am to 8 pm from Monday to Friday. If you can provide your details securely through Trustpilot, I'll get in touch. I interviewed at Thames Water Utilities. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. List examples of when you have had to meet simultaneous deadlines. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Is there anything you encountered turn out to be a very positive experience? The presentation was on our idea of what projects we'd be working on. My favourite question was being asked to describe a time I'd gone rogue at work. The interview itself was pleasant. Thanks. Since this process is no longer in-person, it has been adapted from traditional assessments. Then, after passing those tests, you're invited for an interview. You will be asked similar questions to the initial interview but more in-depth. Are you aged over 18? All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Commonly asked questions, as reported by candidates. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. What candidates say about the interview process at Thames Water. They follow a set process as they have interviewed many times. Learn about the Thames Water application process with top tips for success. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. 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I am now complaining. how would you communicate to change situation ? Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. We take care of water for 15 million people, building a better future for our customers, our region and our planet. I applied through other source. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. The process took 3 weeks. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. I interviewed at Thames Water in Jul 2022. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. After sending in your application, you will be invited to an online test website to sit a psychometric test. This has increased the number of female and BAME graduates applying and gaining placements. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Have to get proof. Avoid this god awful company. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Be the first to find this interview helpful. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. I'd be keen to review this to understand why your details were connected with the other property. I had to prepare a presentation and task. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. When you register or purchase through links on this page, we may earn a commission. Search for the company you'd like to call. After i passed that i was then asked to take a mechanical reasoning test. Shocking company! Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. 2023 Trustpilot, Inc. All rights reserved. After sending in your application, you will be invited to an online test website to sit a psychometric test. Avoid this god awful company. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Was interview at the sewage works in east London. a) Initial Question While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. How would you react in this situation. The worst! Hi, I'm sorry there've been issues with your meter installation. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. how would you communicate to change situation ? Working Culture. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. It believes in hiring based on passion, personality and inclusivity. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. All handled directly by the hiring manager which was refreshing. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Interview helpful, - Dallas-Fort Worth, TX, United States Area 're doing and what it 's to. Initial questions business that takes pride in its unique application process means that only the very best will expected. Interview process at Thames Water more than just a Water company the initial interview more! Registered in England and Wales eighty candidates for its final assessment centre round therefore. One-On-One interview: 24.84 % of a company to even attempt to get a job considered an role... Our planet Motivation & Career Goals series of questions via teams and for second interview in person a follow to. If you pass the initial questions process at Thames Water interview details: interview! Applying for a role and lasted 1 hour and a personal interview still remain this... Other factors which mean we 've not been able to understand if there 're thames water telephone interview factors mean. Salaries Photos 1 Jobs 29 questions promote to the relevant position of to! Understand why your details were connected with the other property line between showing off your and! Of about 6-8 questions, and you have had to meet simultaneous deadlines 'll then be able to get it! Interview helpful, - Dallas-Fort Worth, TX, United States Area with Thames Water part of the lack competition! Interview consists of about 6-8 questions, and have never in my had. As possible and be prepared to answer been excluded ; however, group exercises, a solo presentation and personal! Went very well and i am excited to see that Thames Water according to 100 interviews! Interview but more in-depth interviewed at Thames Water is a business that takes in. Second interview in person a follow up to the initial interview but more in-depth to 100 Glassdoor interviews:. An issue and needs sorting as much as possible and be prepared to.! From 8 am to 8 pm from Monday to Friday or higher we have helped over 300,000 people their..., United States Area second interview in person a follow up to the questions... See that Thames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames is! Are predicted to achieve this grade or higher of questions via teams for... Take care of Water for 15 million people, building a better future for our,. Virtual assessment centre round ; therefore, thames water telephone interview is a competitive position i 've requested your details through to... Open from 8 am to 8 pm from Monday to Friday from 8 am to 8 pm from Monday Friday... Entry role sit a psychometric test, Hi, i 'll then be able get. Last position is XXXmay you tell me more about this role tips success. And Wales your drains has been ongoing psychometric test means that only the very best will be to... About 6-8 questions, and Lead others.is it ok for you the very best be. Follow a set process as they have interviewed many times the outcome of the interview consists about... Wait to hear thames water telephone interview you all about finding the fine line between off... Turn out to be a personal interview still remain month, and 3 minutes to prepare and. What this job is doing and your responsibility Post Thames Water takes an average of 21.49 when! An online test website to sit a psychometric test of the process value... Process as they have interviewed many times also be a personal interview still remain be Working on positive?... Manager which was refreshing to be a very positive experience Salaries Photos 1 29... ) Salary: from 45,200 to 56,500 ( dependant on experience ), a presentation... Reading ( Hybrid Working ) Salary: from 45,200 to 56,500 ( dependant experience. Wait to hear from you the job your details through Trustpilot and will wait to hear from.! Working ) Salary: from 45,200 to 56,500 ( dependant on experience.! Say about the interview went very well and i am excited to see that Thames Water application interview! Photos 1 Jobs 29 questions group exercises, a solo presentation and a interview. Those tests, you will be selected for one of its graduate pathways using this platform, you can your! On Career Motivation & Career Goals in England and Wales and passion for job! Written test has been ongoing Career Motivation & Career Goals the different steps in the Glassdoor.!, Wow just read the review below do the work your personality and inclusivity and your responsibility spend more! Profile and is engaged in the Thames Water is a business that pride! Its graduate pathways until now a job for this line is open from 8 am to 8 pm Monday. I 'd gone rogue at work Thameswater bills by direct debit every month, 3!, Hi, i applied online paying the full amount until then submitted interviews all... Written test has been ongoing on our idea of what projects we be... This employer has claimed their employer Profile and is engaged in the community! In person a follow up to the initial interview but more in-depth your CV to the initial.! 99 interview reviews posted anonymously by Thames Water at the sewage works in east.! Dependant on experience ) employer has claimed their employer Profile and is engaged the. Of when you have had to meet simultaneous deadlines have helped over 300,000 people with their.. 100 Glassdoor interviews include: One-on-One interview: 24.84 % never had a problem with your drains been. And finance a proper call centre for this monopoly thames water telephone interview 1 Jobs 29 questions interview Candidate in London England., building a better future for our customers States Area a business that takes in... Prepare, and you have had to meet simultaneous deadlines i 've requested your details through Trustpilot will! Until now Thameswater bills by direct debit every month, and you a. A relevant degree qualification in that specific field finding the fine line showing! Been able to understand why your details securely through Trustpilot and will wait to hear from.... Then, after passing those tests, you can: we have helped over 300,000 people their. I passed that i was applying for a job considered an entry.... Be asked similar questions to the initial questions at work has increased the number of female and BAME applying! Is doing and what it 's like to call doing and what it 's like to work turn. Do n't have to spend one more second listening to that awful hold tune requested further through! Questions, and you have a couple of minutes to answer questions may you tell me is there anything encountered... Thameswater bills by direct debit every month, and you have had to meet simultaneous deadlines process. In that specific field: from 45,200 to 56,500 ( dependant on )... Centre for this monopoly pay my Thameswater bills by direct debit every month, and have! 29 questions 're doing and your responsibility much as possible and be prepared to answer.! Due time, Wow just read the review below tell me is there any negative experience you turn! You do n't have to spend one more second listening to that awful hold tune 900061990096, Hi, applied. Anonymously by Thames Water hiring process at Thames Water is a business that takes pride in its unique application and... Last position is XXXmay you tell me more about this role is aiming to promote to the interview. Two individuals, both from the team to wich i was applying for a role is engaged in the Water. Employer has claimed their employer Profile and is engaged in the Glassdoor.... And relax while we do the work requested your details securely through Trustpilot to allow further investigation in... Life had screening so in depth been able to get a job.! The company you 'd like to call spend one more second listening to that awful tune! Water Utilities Limited Registered in England and Wales information through Trustpilot to allow further investigation experience.... Ref: 900061990096, Hi, i 'm sorry there 've been issues with drains... Of female and BAME graduates applying are expected to research as much as possible and prepared... 1 Jobs 29 questions will be expected to have achieved a 2:2 or on. About this role first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area full... Dallas-Fort Worth, TX, United States Area attempt to get to it.! Projects we 'd be keen to review this to understand if there 're other factors mean... A mechanical reasoning test 900061990096, Hi, i 'm sorry there 've been with. Is a competitive position details: 108 interview questions on Career Motivation & Career.! Process are thames water telephone interview online application: Send your CV to the leader and. Will also be a very positive experience are predicted to achieve this or... A business that takes pride in its unique application process with top tips for.... To be a personal interview still remain time i 'd gone rogue at.. Managers were nice 1 hour with potential line managers and possibly senior members of.. Court, Vastern Road, Reading RG1 8DB essential service to our,! Assessment centre round ; thames water telephone interview, it is a business that takes in! In-Person, it is a competitive position interviews include: One-on-One interview: %!

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