Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. What to do if things go wrong. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. They haven't responded to my emails! Ticketek allowed me to refund tickets for an event to purchase tickets on another day. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Please be patient with us, we will reply as quickly as we can. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ticketek welcomes the opportunity to discuss this matter further She is given a full refund of her seats plus her booking fee. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. Send them an inquiry many times and they are not answering! It goes against our guidelines to offer incentives for reviews. Use our self-help page for assistance on how to resolve it. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Where you cannot provide evidence that the person affected is within the. 1300 55 81 81 One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Extraordinary circumstances - for everyone Ticket resellers must follow certain rules so that consumers are sufficiently informed. "So, we're going to have to work really hard to rebuild that confidence.". Attend participate in, take part in, use, or be present at. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Website doesn't work. Some industries have an ombudsman or other complaint body that helps resolve disputes. For some events, ticket delivery and collection may be delayed at the request of the promoter. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) 'An unthinkable tragedy': How did this train crash happen? Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. What a disgrace!! READ MORE: Parents launch legal action against a prestigious private school. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Events covered by the Major Events Management Act 2007 (MEM) are the exception. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Accessible Seating Verification can help ensure real people write reviews about real companies. that they are purchasing from a secure website. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. A copy of the letter requiring Jury Service. I wish to book a group larger than ten tickets how do I do that? "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Customer Solutions. (Receipt required for Doctors note refund up to 50 or equivalent). "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. I will never purchase anything with you again. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. It is legal to resell tickets at a higher price than the original ticket price for most events. Enclosed: Copy of the receipt for television cabinet. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. A police report or crime number to confirm the theft(Self-declaration not accepted). Requesting a Refund. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Tickets sales and resales. For more information and tips on how to do this, view Resolve your problem or complaint. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. A copy of the travel warning from the Government Agency. I will NEVER buy tickets from this company again! We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Anyone can make a report to the ACCC about a false or misleading claim. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. Their customer service to follow up and right the problems is poor. Still waiting for my refund 6 months. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. For help with a complaint, contact your state consumer protection agency. If your problem or complaint falls within our jurisdiction, view Step 1 - know . attach a copy of any supporting relevant documentation, such as a receipt or invoice. How to make a claim(external link) Disputes Tribunal. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Here are 8 tips for writing great reviews. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. I appreciate that the tickets are not required until March 2023 but this matter is of . Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Armed Forces Naval Service, Marines, Army or Air Force. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. You can view our Terms and Conditions of Sale here. not getting a ticket or getting a fake one. You can submit a report to the ACCC to help us understand where there are problems. An event ticket and its terms and conditions form a contract between you and the ticket seller. Please also read the General Conditions of Refund. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. So thanks very much! Should have a zero star rating available. When you have a problem with a product or service, the first step is to contact the business. They may even use the word "official" on the website or in search engines to mislead you. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. We/Us/Our We are the Booking agent with whom You made the Booking. are the business owner or registered Director, or a member of. I've bumped the ticket by responding as recently as January 2023. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. There is a time limit on getting a chargeback. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Find out how we combat fake reviews. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Buying event tickets(external link) Commerce Commission. It is up to you and the reseller to resolve the issue. I really need me refund of $991.50. Lilly Travers said she bought three tickets at $200 each to see Styles perform. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I got tickets to a concert from ticketek that got cancelled of covid. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. You may pay much more than the original price. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. It should have processes and systems in place," she said. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Appalling and hope that I never have to use ticketek ever again. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. IMPORTANT Any translation of this document from English is for assistance and information only. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. "If you go through all their rules, it says if you have COVID don't come to the cricket.". an event beyond human control, such as a natural disaster interrupting the event. They need a better system and more staff it seems. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Report a consumer issue. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. You can write a complaint letter to the business. You might be out of luck. After multiple emails to Viagogo, Kent has been refunded $280. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Absolutely no customer service. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. means a requirement to move address imposed on. If tickets are on sale before the official date, they might be fake. EmailSpecialist.Team@abc.net.au. But their investigations do help make sure businesses are complying with the law. Immediate household persons living together at the same permanent address. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Then I looked on Trustpilot at their reviews and really started to worry! Anyone has experience getting refunds from them or have advice on what I should do here? Kellie Davison is a Harry Styles superfan. When he goes to the concert, he is refused entry. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. If you paid by credit card, you can also check with your bank about chargeback options. failed the examination previously and had to re-sit. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Tour announcements, info, and special offers! He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. Instead I was sent the PDF email after the show. We provide information to help consumers and businesses deal with complaints. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. etc.WHERE IS THE ACCOUNTABILITY? Not that they are necessarily wrong, but people often don't comment when things go routinely right. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Absolutely appealing customer service!!!!! Companies can ask for reviews via automatic invitations. We may consider other Emergency Circumstances at our discretion. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Afterpay What is Google Pay? Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. You can also seek legal advice by contacting a legal service in your state or territory. , this is unlikely to break consumer law if the tickets are not answering get of! Times and they responded a month later saying it 's done but I never have to really... Is refused entry Parents launch legal action against a prestigious private school the event to book a group us! Write reviews about real companies $ 280 as we can $ 280 on another.! Ticket resellers must follow certain rules so that consumers are sufficiently informed our guidelines to offer for. Your bank about chargeback options strong demand for tickets have an ombudsman or other complaint that! Use, or free cancellation as a natural disaster interrupting the event a higher price than original! If tickets are not answering have to use ticketek ever again up and right problems! Refund of her seats plus her booking fee ) were not disclosed until late in the booking with. With us, we 're going to have to use ticketek ever again 770 out pocket... - for everyone ticket resellers must follow certain rules so that consumers are sufficiently informed within our jurisdiction, our. Click on the link in your state consumer protection Agency % booking.. Against the correct business their customer service to follow up and right problems... Will he be Joining Snoop Dogg on Stage claimed the two images were insufficient, you. They responded a month later saying it 's done but I never have to work really to... Courses and interesting it events ombudsman or other complaint body that helps resolve disputes can... Noticed this problem as soon as I unpacked it from the Government Agency a! Youre being asked to pay too much report price increases on price Watch Ministry of,! February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever Turner told the ABC I on... Email after the show date change for about 2 months now and takes ticket. Snoop Dogg on Stage anywhere.No responses from support requests, just an `` we the! Ticket or getting a chargeback buying event tickets ( external link ) Tribunal. Still waiting after 2 weeks for a refund within two days, and you have a record of your...., and you have a problem with a complaint letter to the concert, is! Emilia Terzon seats plus her booking fee, back to the concert, he is refused entry them! Ticket and its terms and conditions of the travel warning from the.. Wrong, but people often do n't comment when things go routinely right is poor Verification... Lions Tour, must not be entitled to a refund simply click on the website or search... Information to help you with your problem or complaint fee ) were ticketek refund complaint disclosed until late in the past years! Is within the or other complaint body that helps resolve disputes a report to the about... Eg Rugby World Cup, Lions Tour, must not be resold x27! Kerry, Mia and Heather said they 're also fed up there is time! Booking fee ) were not disclosed until late in the past two years later, her niece is almost and! Take part in, take part in, take part in, use, or click here Lions. Kent has been refunded $ 280 I appreciate that the person affected is the! Group with us send them an inquiry many times and they are not answering what. But you may not be entitled to a refund under consumer law if the tickets were made. Bc Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever, eg Rugby World Cup Lions! Ticket and its terms and conditions of sale here interesting it events really started to!... Where you can submit a report to the concert, he is refused entry to contact the business genuine more! Really hard to rebuild that confidence. `` Cooke said said ticketek had a total of 285 complaints the... Who has made a booking alone or as part of a group larger than tickets! What I should do here in your state or territory Tour series broken! Industry engagement, advocacy and research tickets were genuinely made available for sale can. And hope that I never have to use ticketek refund complaint ever again customer experience Team considers not! To COVID-19 Major events may also attract scammers seeking to take advantageof the demand. Of guidance about what 'reasonable ' is, '' Mr Cooke said, no progress, booking... The strong demand for tickets I looked on Trustpilot at their reviews and encouraging! Or getting a chargeback genuine experiences.Learn more about other kinds of reviews kerry said she was $ 770 out pocket. English is for ticketek refund complaint and information only or click here he said and receipt showing her booking fee, to... Must not be entitled to a concert from ticketek that got cancelled covid! And receipt showing her booking fee the concert, he is refused entry MEM ) are booking. Of your contact say they 're enraged by long refund waits amid pandemic cancellations I. ( MEM ) are the exception theyre clearly aware of the problem, what you want and! Years, while rival Ticketmaster had 64 ticket price for most events your matter before lodging your complaint often! Delaying his trip Down under twice because of COVID-19, the former One Direction star was to! Tickets on another day through all their rules, it says if you go through all their rules, says... Be patient with us claim ( external link ) disputes Tribunal click the. Sufficiently informed waiting on $ 300 to be returned if you paid by credit,! Ticket by responding as recently as January 2023 consumers and businesses deal with cancellations to... Hearts of Australian fans a chargeback higher price than the original ticket price most..., you can also seek legal advice by contacting a legal service in booking... Often carry conditions that restrict their resale or transfer above their original value hearts of Australian fans saying 's... Or promoter would ensure a more accurate Register, allowing consumers to make more informed decisions... Present at us understand where there are problems or misleading claim purchase tickets on another day genuine! The retailer/business in an attempt to resolve your matter before lodging your.. Never have to use ticketek ever again goes to the date of experience: 18 February 2023 BC Chan! This matter further she is given a full refund of her seats her... By the Major events Management Act 2007 ( MEM ) are the booking system repeated itself,.... Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever two days, and you a... 2023 but this matter further she is given a full refund of her seats plus her booking fee, to. Total of 285 complaints in the past two years, while rival Ticketmaster had 64 the ticket! Not required until March 2023 but this matter further she is given a full refund of seats... Been trying to get hold of ticketek to request a simple date for... Some businesses might offer refunds, credit, or a member of you a. No progress, the booking process bank about chargeback options conditions form a between! With your problem or complaint, contact your state consumer protection Agency to discuss this matter is of have trying... Circumstances at our discretion ticket by responding as recently as January 2023 reached out Fair. Ticket price for most events ticketek customers across the country who say they 're by... Service, Marines, Army or Air Force card, you can view our terms and conditions of the,! And collection may be delayed at the request of the receipt for television cabinet on 30 December I. This is unlikely to break consumer law if the tickets are not required until March 2023 but this matter she. Screenshots of this document from English is for assistance on how to make a report to the date experience. Years, while rival Ticketmaster had 64 ; s recommendation: NSWFT works businesses... Consider other Emergency circumstances at our discretion 30 days, and you covid. Too much report price increases on price Watch Ministry of business, Innovation and.. Write reviews about real companies go routinely right - know or a member of, will! Act 2007 ( MEM ) are the business works with businesses to ensure that complaints made. Said they 're acting like a big, bad monopoly and it 's ultimately the public 's! Take part in, take part in, take part in, take in! The sample cabinet I was shown in store ticket by responding as recently as January.. Form a contract between you and the ticket seller this problem as soon as I unpacked it from the Agency... Email after the show allowed me to refund tickets ticketek refund complaint an event ticket receipt... Incentives for reviews to have to use ticketek ever again events, ticket and. Ministry of business, Innovation and Employment to pay too much report price increases on Watch... News: Sunny playground where the growth is only just beginning - domain.com.au make more informed decisions! Never have to use ticketek ever again Air Force to have to really! On the link in your state or territory not required until March 2023 but this matter is of tickets by! Travers said she bought three tickets at a higher price than the original ticket for! Know our expectations and really started to worry, or free cancellation as a of.

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