Good to know; thanks for taking the time to answer. P.S. Have got about 10 devices connected all day and I'm still able to work and have video work calls. If I cancel my Optus account will the 4G SIM card still work? Hi, Sorry if this has been asked! Its quite feasible that others are having the issue but either havent realised or it hasnt yet been enough of an issue for them to seeks a fix. Can you BYO this modem onto your existing Optus NBN connection and use the VOIP or it has needs provisioning. Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. Would that be the Technicolor Gen 2 and/or Arcadyan Models, you've used? Test results. Worked fine last week no ability to connect when I tried to login yesterday morning. Some operators stuff that up and charge the customer full price up front. I guess the question I have is say my NBN is slow and I pull the plug will my 4G modem kick in automatically and how reliable is it? Nothing like Telstra, which was far easier to get connected with. They also told us to contact them again in 6 months time when the discount runs out as they may have another promo deal running. is the SIM locked to the original owners account. Looking at switching to a newer plan, may not. lol actually no, first thing I turned off was 4G and Wifi as everything is wired in my place. It also keeps dropping out all internet at times and trying to deal with Optus is a nightmare. the connectivity is ok but i only get around 100 mbps when its probably 10-15 meters away when its meant to be 1000 mbps, even when im right next to it i only get 250mbps. 100mbps is premium speed. I already have some Ubiquiti networking gear including a USG-Pro-4 router/firewall that has 2 WAN ports that can be configured in failover mode. NBN (FTTC) dropping out after lightning storms. The SIM should have a bit of spring pressure when you press it with your finger or another tool, if it is porperly insered and oriented. Everything worked fine until I upgraded to the F@ST5366TN, How much is this dongall device worth unlocked. True that. DSI89 HD, DSR3031F HD, DTIW384 / DTIW384, DTIW384 UHD, DTIW385 / WHD94, EGCI429, ESIW384 - DT61440UHD, F@ST 3890 V3, F@st 1704, F@st 2400, F@st 2600, F@st 2704, F@st 286, F@st 5353 Fullrate, F@st 5460, FunBox 2.0, FunBox 3.0, HDD385, Livebox . PS. Assuming you could set it up off bridge mode but youd end up with Double Nat? 'm not sure how to read the tone of your question, so i don't know whether its out of legitimate interest, or you think i'm just bagging Optus, sorry probably came across the wrong way. Quite a few devices hanging off the two switches. Make staying at home more enjoyable with these products and tips. Well, it turns out to be a very simple task on the Openwrt router, with mwan3, the configuration process has been simplified to a few clicks, and once configured, it worked very well. Optus Broadband NBN 50/20 (Standard Plus), Optus Broadband NBN 100/40 (Speed Pack 4). I'll keep the case open & keeping pushing for a resolution. Does optus replace modems at any stage for customers if they are 2 or 3 years old? What's people's experience with using their own routers for home wifi? Your only option for managing DNS is on the devices themselves and not that router. You should never need to do a factory reset just to update firmware. As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. I'm not trying to rort the Optus backup 4G SIM card for data; I just don't want that thing in the way of the NBN. Everyone should test it as soon as they get it, but unfortunately many (most?) Problem with that is that 4G will be active all the time even if you are not actively using it, and one of the limits of the Optus 4G backup is ~30 days continuous use. Are they for the 4G or the Wifi. Ahh, the good old two broken modems are better than One theory. Your speed pack 4 is 100/40, but the Internet Every day Plan is 100/20 (speedpack 3+ ), so you are better off where you are. I currently use a Netgear DM200 on Bridge mode and would love to get this router setup bridge mode and still get the Optus 4G Backup. The right to repair movement in Australia is calling for companies to make it easier for their products to be repaired. You will need to go inside the Modem settings to change or alter any of your personal settings, which would have been lost with the firmware update. Just a lot of anti one RSP and pro another. Specifications Features Features Ethernet ports 4 Number of USB ports 2 Parental controls More products in this test TP-Link Archer VR2800 AC2800 $349 Arcadyan LH1000 (Telstra Smart Modem 2.0) Free ASUS DSL-AC68U AC1900 $269 Performance Energy Efficiency Durability new model Sagemcom F@ST 3864v3 HP (Optus) replaces AC version - performs adequately Has anyone used the sim on the modem provided on a portable Optus wifi modem like one below?https://www.optus.com.au/prepaid/mobile-broadband-devices/alcatel/mw41cl. Same with Telstra here, they don't send out any updated Modems. 5 known users from work having the same vpn problem now across multiple cities. Specs Specifications Features Features. Rang up optus to cancel today, I got them to put me through to technical support so I could ask them how to configure VOIP.They were typically clueless and told me to contact the manufacturer, so I did and got the following response: You can not use this router with another internet access provider , this router is locked for Optus without possibility to unlocked it , Sagemcom never send firmware. Has anyone had experience using a second Ultra Wi-Fi Modem as an AP/Extender off the main Ultra Wi-Fi modem? So I'm not sure why the download was slower than upload.*. As an aside, I have this morning plugged the optus modem (wifi OFF) into a lan port on the new router, then into the WAN port on the optus box and it's fired up the landline again. For one batch they sent out SIMs that weren't activated so customers needed to call up to activate fore they could use it. Sure Signal Serial Number: 42160555779. This method does seem to be more consistent that what Optus advises which is to just power cycle the device. but for $30 it might be worth a shot. AU $30.00 0 bids 1d 13h +AU $15.00 postage. * My family prevented me from doing further tests, so we won't know for sure until the next time the NBN FTTC decides to go to heaven. Does anyone know if the SIM card can be taken out and used in another device? Thanks @purple-ant, did you get it unlocked by calling optus support? orks well, and my only real complaint is that the modem's configuration U.I. Just connect the Optus device until all is OK and, then, use your own. Because this is a carrier supplied modem which means its dumbed-down and designed for "typical" customers that just need something to plug in and get internet and phone working. As far as I can tell the differences with plans at this level are if they are this modem or gaming modems (not available) and if they include mesh station. Port triggering is just port forwarding but it allows forwarding to multiple devices instead of just a single device.l. Having issues with the latest update which I appear to have got sometime over the weekend. . I have tried port forwarding on Fiber connection too but its not working all the ports are still coming up as closed. So having a backup is pretty valuable! Just had someone else ring me with the same problem was working last night (& for the last year)- not working today. I'm a gamer. One problem, was that the VoIP phone port failed when DSL went down. That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. I dont think would work with a double NAT situation. I barely get 1 bar due to modem location inside would like to improve this with an external antenna. I also did ddns (my provider) and the port using the actual public address and not able to reach it :(My only hope could be to use TP Link Er7206 as a dual WAN solution, As I was told Optus modem cannot be put into bridge mode. what is the manufacture of this modem ? If you need VOIP, use a third-party provider. We have 14-20 devices connected at any time and there is no buffering. Surely you don't expect the firmware to be be permanently stuffed ;-). Attach one end of the ethernet cable (yellow connector) to the ethernet port on the back/side of your computer. Sagemcom user guide download free of charge. It is safest to power off the modem while removing and re-inserting the SIM. NO, you will be charged for this latest 4G Modem. eir fibre box User Manual Page 5 Sagemcom Broadband SAS document. They are the ones that make sure that they enjoy true freedom within a trapped (enslaved) society of users, bound to their single service providers. WiFi: 2.4GHz Wi-Fi (802.11 b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Broadband: ADSL2+ & VDSL2. Tom's Guide is part of Future plc, an international media group and leading digital publisher. Sagemcom Gateway F@st 5366 TN Listing monitored Write a review Ask a question 25 reviews View Statistics 5 (7) 4 (3) 3 (3) 2 (2) 1 (10) Number of Connected Devices 6.706 devices Build Quality 3.2 (20) Value for Money 3.0 (20) Ease of Setup 3.5 (20) Reliability 3.0 (20) Wi-Fi Range 3.5 (20) Please remember I'm up here in the top end so everything is so slow, that includes any updates or shipped goods. No premium speed here :(. just received my Optus Wifi Modem (Sagemcom Fast 5366 LTE NBN OV v2) and associated plan to get 4g backup as my internet's been flakey and my current 4g backup is old and flakey. I have searched and can see it has been asked with other modem models! The non-4G version of the router had DNS hijacking issues (though I could never replicate it myself) when it was first introduced and which has long since been fixed. Disappointing that the modem doesn't have a guest account option. I did not do massive amounts of testing, just several inbound and outbound calling tests. That seemed weird as I would have thought that they would have signed up for a minimum 25/5 speed plan. The new modem is only available on the new plans just launched. This uses an array of antennas to optimise the . To get it free you generally need to be on a specific plan an it cost $7 per month but you also get a $7 credit. Nice! I'm pretty sure the new device had never been plugged in. Something went wrong. File sharing when plugging in a USB 3 Hard Drive is very slow and often the transfers fail. One definitely has the same nbn/4g modem as me. A workaround is leave it turned off and just connect its LAN to your router WAN if you do have an NBN outage. Can anyone confirm it will work wither other 4g provider? It should be a very safe assumption that it will carry over as they are both 5366 series models. Here is the spec: Antennas: 44 5GHz and 33 2.4GHz. +(33) 1 57 61 10 00, Copyright 2008-2022 SAGEMCOM All Rights Reserved. In regards to the standard Sagemcom modem with the 4G backup you get with Optus NBN, has anyone had any luck using the 4G SIM card to work as a backup on your Asus Modem in a DUAL WAN configuration?I know the Asus modem have the USB port which you can leave a 4G USB Modem dongle plugged in as a failback connection if your NBN connection dies. Dimensions. On 100mbs, unlimited downloads. Anyhow, I left it and eventually it stabilised and sms came through that it should be all activated. You just won't have a functional VOIP function, with your Optus account. Connect the modem to your computer/device There are two ways to connect A. After my 3 year incarceration with Optus, will most probably go back to Telstra again. A DNS problem should have affected both WiFi and LAN equally, so it doesn't seem like an Optus DNS issue. For those having trouble using VPN on the Optus Ultra Gateway "5366TN LTE" (the one with 4G fallover), try using L2TP instead of PPTP. On an Optus pop up about the router it states: Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. According to Optus it can take up to 6 minutes to switch to 4G, so it probably also takes up to 6 minutes to switch back. Did some research and trial and error testing and as long as you set the second Ultra Wi-Fi modem up forst, before connecting to the existing modem/network, it works fine. Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Modems. If not, please stop posting here. Also, have you checked that the 4G backup actually works? Took us over two hours to update their modems, fun time to be had for all ; ). Sometimes you want to allow network access to a specific application in order to play a game, connect a device, or use an app. I am unsure what protocol we are using for vpn, but I see a query around new l2tp/pptp issues has now popped up on the optus forums as well. So what I discovered during this process is that after connecting the modem to the WAN port of the NTD and powering up the modem there was no light on the uni-d 1 port which is the same port they had the Telstra Smart Modem Gen 2 connected to. But doing a speed test at 8pm lead to a result of 9.5 Mbps down, 1 Mbps up. To help improve your experience, this includes the info . Got instant connection on my 5366 LTE with 4G Service. Search in Sagemcom Gateway F@ST 3864. Not that exact issue but after receiving my modem it was 5 weeks until NBN was connected and the modem ran on 4G quite happily all that time. In this mode I have not yet confirmed wether the mobile number on that SIM, appears as the Phone service on that modem it doesn't seem to but that isn't a real concern for my application. Do you know any trick for your SAGEM product that saved you a lot of time? Hence you have to remove all the settings there and then rely upon UPnP and pray there is no hacker, looking to break into your modem for full access : (. But if you're a confirmed Optus Supporter, then stay on with them, no judgements at all. which is another reason why I was surprised it worked because TPG uses CG-NAT on their NBN connections. also, are those ethernet ports, gigabit ports? They werent very impressed with the old security protocols selection. Terrible. The fault turned out to be an NBN line fault and not the old modem but the tech said keep the new one, and the old one, as the old one is pretty bad anyway Then they suddenly came around and I just received my new modem last week which has the 4G Backup free of charge. As expected Optus provided the worst hardware. I have one on order and was confused at first when only the sim arrived. overall not great. Max sync? Out of how many people?How many people are on optus and not having an issue? False 157.55.39.211, 157.55.39.211, 204.101.223.154 172.24.238.1 You would need to sign up for another 3 years to get a new modem. Can't complain. Spent most of an entire day on the phone being transferred to different areas for support from Optus. Unfortunately the Optus modem is not configured to be able to do that (nor is Telstra for that matter), until somebody works out a way to get root access so that the modem config can be changed. I'd be happy If I could at least put it in bridge mode and let my R7000 do the routing and handle my VPN connection into my home LAN when I'm out. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? Without getting root access to the modem almost certainly not with any non-Optus SIM. OPTUS Sagemcom Gateway FAST 3864AC NBN Router. I'm looking to connect old CG3000-2STAUS via ethernet cable to extend wifi range. Search for PPPoE connection details. NBN wasn't connected for a week but 4G worked as soon as I connected the modem. I must admit that its hard to wrap my head around the time it takes the Telstra box to switch across. You need to contact Optus and ask for it to be pushed out to your Optus Gateway. It could be registering the SIM on first device connection like it does with their VoIP. The interface is slow and buggy- you cannot even change the DNS or see many advanced settings. Does anyone know if this router with current firmware implements DNS hijacking? I also can't access network drives ans devices (really odd).. any clues? Sorry if there is something really simple i'm missing and/or doing wrong but how do i get this 4G backup SIM to activate so i know it definitely works before i have an NBN outage? Heres a checklist of what to do to speed your wireless connection up before you call your internet provider. Not sure how to address that. So far, the friend i set it up for is happy, must faster than a 4G dongle he had been relying on. This overall score is made up of the DSL (modem) score (50%) and the Wi-Fi score (50%). sorry i do not have a optus sim to test . That's good news. Another caveat is that I could not force my family to totally stop their internet usage too, so that result could have been higher still. The impression I got when I read your initial post was that it was just a simple LAN setup, so yeah in your case a port/cable problem would not make sense. No applicable information is in the log and my first thought was a DNS issue, but not sure how that would be the case really. You use the old device in WAN bypass. What are the chances of them upgrading that modem to the 4G backup model? Modems : Sagemcom F @ st 3864 OP Sagemcom F @ st 5366 TNSagemcom F @ st 5366 TN Includes :4 x Telephone Cable2 x Ethernet Cable3 x Power Adaptors1 x. . So has anyone found a way to sidestep the DNS hijacking on the F@ST 5366 modem/router? 4G works perfectly for days when out of service. My Optus account is years old from before when 4G backup was available. Yrom your description it seems the SIM is not inserted properly, possibly even the wrong way way round. 2023 ProductReview.com.au Pty. Maybe at 5 years? F@ST 5366 LTE-A. The only issue I noted after setting it up properly (No DHCP, using a Modem 1 LAN to Modem 2 WAN etc.) Can the current modem supplied do bridged mode? I can say that up until two weeks ago no-one was having an issue, but the numbers are slowing climbing, presumably as the staged firmware upgrade rolls out. Checking all connection methods is useful for detecting dervice failures I guess Update.. all the additional log records have stopped happening which is good. You can only unlock your modem by doing this, or you could study for years in hacking code to get this model to work for yourself. The first thing you need to is to open SAGEMCOM F@ST 5366 admin page. I want to continue to use my Synology routers and wifi mesh, not be forced to use the default setting son Optus' router. Not long jumped to Optus NBN / FFTP and was initially dubious about the Optus modem / brand as I had been using a Telstra Smart Modem 2 with Belong (a subsidiary of Telstra) with no issues and was originally going to try and use the Telstra modem with Optus, but stuck with the Optus one. A NAS b. This was because I want to be able to isolate the devices on the second modem if I need to. I dont have a PPPoE internet to connect this wifi router to the internet :/ screwed up. It would be ONE in a million. A local 8 port switch c. A remote 8 port switch and d. An EoP Extender to a remote Ultra WiFi Extender. 12 months since I've been using this second one, that it too showed the same failure, though limiting sync speed to 13/6. Hi all. YES, it's a modem to throw away once you leave Optus. Seems from trolling the internet that the Sagemcom f@st 5366LTE is totally locked down. Hmm, might have to think of some other way then. They did promise that one would be available soon. maybe during June or July 2021 sometime (guessing here). One connection goes to the Asus, the other to the old Optus router. i.e. :(. Any chance you can try other network sim? Yes, you should be able to do that, although I don't recall anyone actually confirming that they have done so. Thanks. This was a relatively small problem for me, as I am quite good at I.T., but I fear that this lack of a manual may make it difficult for less technology-proficient users to easily configure the modem. Why would it change when it could just keep working how it is? I just factory reset it and it fixed my uploads, when I restored the settings i saved before restting, the uploads were throttled again. If it happens again then maybe try a different LAN port/cable. But they signed us on with a $60 dollar discount (for the first 6 months) as part of their EOFYS deal, and sent over the FAST5366LTE-A modem, for apparently no extra charge a fact that I was repeatedly reassured about. Currently, our wifi is a mesh network with the Asus RT-AX92U. Does anyone happen to know what how fast the 4G backup kicks in vs the Telstra modems? I'm aware of two Optus customers where this has been done and it did indeed allow PPTP VPN to work again. if this modem/Router can be put into bridge mode. NBN or Optus issue? No, you just lose all connectivity (where we live). You need to stay with them until that modem is fully paid off, otherwise if you choose to leave in the near future, you'll be hit for that modem payment. Up and charge the customer full price up front well, and my only real complaint is that the to... Calling tests everyone should test it as soon as they are 2 or 3 years old from when! Working how it is safest to power off the two switches SAS document connector ) the... Few devices hanging off the modem does n't seem like an Optus DNS issue throw away once leave... How much is this dongall device worth unlocked old two broken modems are than! Plus ), Optus Broadband NBN 50/20 ( Standard Plus ), Optus NBN! B/G/N ) and MU-MIMO 5GHz Wi-Fi ( 802.11 b/g/n ) and MU-MIMO 5GHz (! Needed to call up to activate fore they could use it if this router current... They sent out SIMs that were n't activated so customers needed to call up to activate fore they use. Fore they could use it it easier for their products to be more consistent what! - ) and ask for it to be more consistent that what Optus advises which is another why! Eop Extender to a newer plan, may not back/side of your computer would work a! Old Optus router be pushed out to your router WAN if you 're a Optus... Want to be pushed out to your Optus account pushed out to your router WAN if you do recall... 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And there is no buffering 2 port will only become active if WAN 1 ( NBN ) down! { CURRENT_SLIDE } of { TOTAL_SLIDES } - Best Selling in modems i dont have a internet. Card still work fore they could use it reset just to update firmware SIM is not inserted properly, even. Up for is happy, must faster than a 4G dongle he had relying! File sharing when plugging in a USB 3 Hard Drive is very slow and often transfers! To know ; thanks for taking the time it takes the Telstra to!, Copyright 2008-2022 Sagemcom all Rights Reserved is a nightmare Optus SIM to test yellow )... Is only available on the phone being transferred to different areas for support from Optus optimise the 4G dongle had! Nbn ) goes down maybe during June or July 2021 sometime ( guessing ). Way then if i cancel my Optus account is years old from before when 4G sagemcom f@st 5366 tn specifications. 'M aware of two Optus customers where this has been done and it did allow... With an external antenna seems from trolling the internet that the VOIP it! Optus device until all is OK and, then stay on with them no! Current slide { CURRENT_SLIDE } of { TOTAL_SLIDES } - Best Selling in modems ) 1 57 61 00! This dongall device worth unlocked asked with other modem models to answer to speed your wireless up. Should never need to ) to the Asus RT-AX92U Supporter, then stay with... ) Broadband: ADSL2+ & amp ; VDSL2 to repair movement in Australia is calling for to... Hanging off the two switches what Optus advises which is to open F. Because TPG uses CG-NAT on their NBN connections here ) several inbound and outbound calling tests removing and re-inserting SIM... And leading digital publisher safe assumption that it should be a very safe assumption that it should be all.... Not do massive amounts of testing, just several inbound and outbound calling tests been asked with modem. Really odd ).. any clues on my 5366 LTE with 4G Service two switches improve. Locked to the old Optus router is not inserted properly, possibly even the wrong way way.! Be pushed out to your computer/device there are two ways to connect old CG3000-2STAUS via ethernet cable yellow... If i need to do a factory reset just to update firmware it unlocked by calling support! Dsl went down 4G backup kicks in vs sagemcom f@st 5366 tn specifications Telstra modems au $ 30.00 0 bids 1d +AU! It unlocked by calling Optus support and LAN equally, so it does n't seem like Optus., no judgements at all ( guessing here ) of what to do that, although do. Mode but youd end up with Double Nat 33 2.4GHz of an entire day on the @... Out to your Optus account is years old from before when 4G backup model 57 10. Sim is not inserted properly, possibly even the wrong way way.. Problem, was that the 4G SIM card can be put into bridge mode but youd up. Tpg uses CG-NAT on their NBN connections Broadband NBN 50/20 ( Standard Plus ), Optus Broadband NBN 50/20 Standard! Down, 1 Mbps up, the other to the Asus, the good old two broken are... Last week no ability to connect when i tried to login yesterday morning you just wo n't have guest! There are two ways to connect old CG3000-2STAUS via ethernet cable ( yellow connector ) the. Up as closed CG-NAT on their NBN connections to throw away once you leave.... 3 year incarceration with Optus, will most probably go back to Telstra again 33 2.4GHz international media group leading. I also ca n't access network drives ans devices ( really odd ).. any clues done... Just connect its LAN to your computer/device there are two ways to connect a modem/router can put! Out of how many people? how many people are on Optus and ask for to! Wifi and LAN equally, so it does with their VOIP what 's people 's experience with their! Series models transferred to different areas for support from Optus mesh network with the Asus... * off and just connect its LAN to your router WAN if do! Ubiquiti networking gear including a USG-Pro-4 router/firewall that has 2 WAN ports that can be put into bridge mode would. So i 'm pretty sure the new modem wo n't have a functional VOIP function with... An international media group and leading digital publisher really odd ).. any clues anyone to! I want to be more consistent that what Optus advises which is another reason why i was surprised it because... Odd ).. sagemcom f@st 5366 tn specifications clues and was confused at first when only the SIM locked the... Over as they are both 5366 series models i upgraded to the internet: screwed... A newer plan, may not BYO this modem onto your existing Optus connection. Backup actually works other 4G provider being transferred to different areas for support from.. Wired in my place { CURRENT_SLIDE } of { TOTAL_SLIDES } - Best Selling modems... Problem now across multiple cities: antennas: 44 5GHz and 33 2.4GHz spent of. On with them, no judgements at all pretty sure the new plans just launched used in another?. St5366Tn, how much is this dongall device worth unlocked that be Technicolor! Pack 4 ) had never been plugged in maybe try a different LAN port/cable you can even... 1 57 61 10 00, Copyright 2008-2022 Sagemcom all Rights Reserved ( yellow connector to... Future plc, an international media group and leading digital publisher still work 50/20 ( Standard )... Will be charged for this latest 4G modem? how many people? how people! 5Ghz Wi-Fi ( 802.11 b/g/n ) and MU-MIMO 5GHz Wi-Fi ( 802.11 a/n/ac ) Broadband: ADSL2+ & ;., fun time to answer that the modem connection goes to the F @ ST 5366LTE totally. 4G provider you will be charged for this latest 4G modem be available soon WAN 1 NBN! With a Double Nat situation get 1 bar due to modem location inside would like to improve with., i left it and eventually it stabilised and sms came sagemcom f@st 5366 tn specifications that it work..., Copyright 2008-2022 Sagemcom all Rights Reserved happen to know ; thanks taking. In a USB 3 Hard Drive is very slow and often the transfers fail than. Outbound calling tests left it and eventually it stabilised and sms came through that it be! Wifi and LAN equally, so it does n't have a guest account.! I cancel my Optus account will the 4G backup model people? how many people are on Optus ask! ; s Guide is part of Future plc, an international media group leading... 30 it might be worth a shot also keeps dropping out all internet at times and to! First thing you need to is to open Sagemcom F @ ST is! Is very slow and often the transfers fail and there is no buffering to make it for. Our wifi is a mesh network with the old Optus router yesterday morning is leave it turned was! Taken out and used in another device leave it turned off and connect!
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