Not only no refund. The 1975 Tour 2023. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. But to her frustration, Viagogo claimed the refund could take several months. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). has found. Best regards, Viagogo team. If tickets are not consecutive, then the Seller must create a separate listing. Pretty straightforward, you'd think? A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Viagogo reviews, customer feedback & support. If the event organiser is offering vouchers or tickets . For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Taylor Swift Tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Viagogo had a selection of how much did you want to spend for a ticket. 3. Due to extreme weather conditions, our phone lines are currently closed. Andr Rieu Tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. settlement administrator or your attorney for any updates regarding The good date is 9/11/21, but the relisted my tickets for 9/21/21. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 4.1 Double Posting and Removal of Tickets. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. We may also first deduct any amount you owe us from any amount we owe you. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Go on and tell us about your poor consumer experience. Contact & review Viagogo - rated #0 in Entertainment . Bruno Mars Tickets. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 4.Select the button beside the transaction you want to dispute, then click Continue. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. What We Do. We endeavour to rearrange delivery with the customer or arrange a collection point. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. 1. Your email address will not be published. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 6.10 Notices. In the case of refunds, we appreciate our customers patience while we process their request.. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 'Such tickets will become void and the ticket holder refused entry to the theatre. This will be posted quickly, exposing the company and letting others see what happened to you! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. This advice applies to England. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Rufus Du Sol Tickets. That's not something you're likely to shake off. In the event of a postponement, refunds are not granted. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Please add me to the list. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. 2.16 Claims under the viagogo Guarantee. We cannot commit to next year, Taylor said. contends that Viagogos action is in direct violation of the companys stated policy. 7.1 Ownership of Intellectual Property. Viagogo will keep saying they already paid you but they will never show you the proof of payment. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 4. 6.6 No Agency. We often link to other websites, but we can't be responsible for their content. 6.1 No Warranty. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. BLACKPINK Tour 2023. 2.4 Listing. This is the easiest way to get your money back. Case Name & No. Invalid tickets are defined as anything where buyers are refused entry. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 684 Posts. I entered the incorrect email when registering, how do I change it? It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Dial +1 (866) 788-2482. Nelnet Servicing Data Leak Your Personal Information At Risk! . 1.3 Modification. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. I was promised a refund because the tickets I bought were corrupt. 5.1 Investigations. . 2.18 Merchant Description. Which? Hombres G Concert Tickets. In the case of refunds, we appreciate our customers' patience while we process their request.'. I have sent multiple proof to them that the event is indeed canceled. This has reportedly been a long-standing policy of Viagogo. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This company is a total scam. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. All redress are non-exchangeable/non-refundable.. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. . By clicking a link you are consenting to this. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Answer (1 of 3): Viagogo runs prudent customer care operations. 6.11 Permitted use. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. I am based in Indiana. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 'It's been a bit of a headache and I don't know where I stand with anything.'. 3.Click Dispute a Transaction. Which? Justin Bieber has cancelled the remaining dates of his Justice World Tour. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Note that this is separate from any Tax viagogo is required to charge on its fees. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. . 2.12 Seller Payment. To post a ticket for sale on viagogo You must first register with the Site. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You also agree not to separately contact the Buyer at any time for any reason. says firm changed policy to deny refunds if tickets can be used in 2021. We may investigate complaints and violations of our policies. Jay Chou Concert Tickets. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Sellers should use our automated online confirmation process. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . They gave me complete nose bleed seats. Red Hot Chili Peppers Concert Tickets. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Why can't I see my order or sale in my account? The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. I bought tickets for Rammstein before the pandemic and they would not refund me. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. By Rhona Shennan 23rd Jul 2020, 3:38pm It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Knotfest Japan Tickets. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 4 replies 17.4K views. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Waste Management Phoenix Open Ticket. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement A Which? Mar 1, 2018. 1. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo will never pay you after you sold your tickets and you can never get back your money. We cannot control the policy of third-party resellers.'. Additional information can be found in our FAQs and on the ticket details pages. How do I find tickets I've already downloaded? Romeo Santos Concert Tickets. Eric Clapton Concert Tickets. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Complain to the ticketing website.

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