Want VIP treatment? Whos Right? Is BCD Travel a good company to work for? How do I contact Comcast executives? . Press ESC to cancel. The Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers. Weve learned that Comcast has a special customer service department just for wealthy and famous customers. But that is exactly why we need a framework of regulation and consumer support so that there can be a balance of power. Less Than $6 A Month, Comcast CEO On Expanding Data Caps: The More You Use, The More You Pay, Here Is Comcasts 10-Point Action Plan For Winning Over Customers, May 8: Last Day To Sound Off About The Real IDAct, easy it is for criminals to social engineer your personal info. Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. administrator. It may seem strange that you get the most help at the height of your frustration, but that's exactly why you have to put it aside when you get that help. Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. FCC: Nuh-Uh. With the exception of rules that require cable systems to carry certain local broadcast stations,cable systems decide which programming services to carry. Call the Main Line for Comcast's Executive Offices at (215) 286-1700. If a refund you were promised doesn't come through, or you're billed for something you shouldn't be, you'll want to pick up from where you left off, not start over from scratch. Brian L. Roberts (Nov 2002)Comcast / CEO. No, Comcast is not a bad company, they are doing what is the charter for any corporation, make a profit. Consumer Alert: No more automatic refunds for skipped ports? air pollution monitoring & mapping; artificial intelligence in agriculture; coastal flooding & management You can try to reach out to the company . Comcast Customer Service - Xfinity Technical Support How can we help? Comcasts Chairman & Chief Executive Officer is Brian Roberts. As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com, and then he plugged in the names for all the executives he could find. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Check out our directory. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Who is Jason crabb mother and where is she? What is the answer punchline algebra 15.1 why dose a chicken coop have only two doors? At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Comcast lies about customers cable bill can you help him fix it? So if you love or hate Comcast and want to make sure the man at the top knows it, here's his contact info: Brian Roberts, CEO. Arbitration is a type of dispute resolution that lets you bring your dispute with Comcast to an independent arbitrator. When I dealt with Verizon Wireless and Comcast, I made a point to follow-through and hang on to contact information in both cases, and both times things worked out in my favor. We use cookies to ensure that we give you the best experience on our website. She lost her engagement ring in a rental car. Why wont Comcast remove my early termination fee? If you can't tell, working with executive customer support is a bit of a different beast than talking to a standard tier-one rep. I was having problems with the company for months. Call the Main Line for Comcasts Executive Offices at (866) 429-0152. That "everything's fine" follow-up goes a long way towards letting the support rep know that you're happy and they can close your case. This information is based off of a successful EECB an reader launched. Comcast Corporate Office Under his leadership, Comcast has grown into a global company uniquely positioned at the intersection of media and technology with three primary businesses, Comcast Cable, NBCUniversal and Sky. While Comcast still rates well below providers known for great customer service (Verizon, DISH, DIRECTV), Comcast certainly isnt the worst provider out there. But why cant I get a refund? Describe how you got to where you are now. Check your browser settings or contact your network There's another good reason to keep track of your contacts: Once you get noticed, you may suddenly have an embarrassment of customer service riches. cable comcast phone numbers customer service executive customer service. Compliments/Recognize an EmployeeTechnical or Account supportShare Your Experience Tell us what you like, what you love, and ways we can improve: Enter Your Customer Information Preferred Contact Email Address Phone Number on Account Account Number (optional) Salutation MrMsMrs First Name Last Name Street Address Apartment City State Zip Code People need to know someone is out there to help! When customer service cant solve your problem, whats the next way to try to contact Comcast? As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com,. 215-286-8960, brian_roberts@comcast.com Call the Main Line for Comcast's Executive Offices at (866) 429-0152. It looks like portions of our site are being blocked! Use what happened on your previous calls or in your tweets as the scaffolding for your story. Hello, Dummy! Contacting Comcast to initiate arbitration can get them to act some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars. You probably know you can escalate to a manager, or even higher, to "executive" support. If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive Complaint Center, and they will address your issue within 24 hours.They can be reached at: 215-665-1700They are listed as:ComcastOne Comcast CenterPhiladelphia PA 19103(215) 665-1700An Thanks for visiting Consumerist.com. who we are; staff; career; services. The email address is comcastcares_support@comcast.com. Find contact's direct phone number, email address, work history, and more. We're committed tokeeping you connected. However, those tiers of support are there for a reason. Shareholders and other interested parties may address correspondence to the Board, Lead Independent Director, any other particular director, any committee of the Board or any other group of directors, in care of Thomas J. Reid, Secretary, Comcast Corporation, at the following mailing or e-mail addresses: The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. how do i contact comcast executives. Our team is here to help. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 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If things go south, call one of the other people who initially reached out to help. Trying to get Comcast refunds can be hard. Wheres my airline ticket refund from GotoGate? Comcast is described as a family business. At the FCC Consumer Complaint Center, you can either file a complaint or get information about cable and satellite TV consumer issues. (Comcasts contract is written to avoid class action lawsuits in regular court). RELATED: How To Launch An Executive Email Carpet Bomb. He also received the Legend and Leadership Award from the Yale School of Managements Chief Executive Leadership Institute. It often gets customers what they want, but can take some navigation. Can a vacation rental host cancel my stay and keep my money? Select a reason for your complaint, such as broadband service or cable TV issues, and click next. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. They are really a light for us in a very hard time. Accordingly, Comcast does not accept any responsibility for the content or use of any information obtained through EDGAR. Want more consumer news? At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Philadelphia, PA . To contact Brian Roberts, CEO of Comcast, you can email the Call the Main Line for Comcasts Executive Offices at (866) 429-0152. Shop sales in every category.Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. You can follow the CallRed team at @CallRedApp on Twitter. Their goal is for you to go away happy enough that you won't leave or cancel your services. The services are primarily geared toward sports and entertainment. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Complete the form and select SUBMIT NOTE. How to Reach a Real Person at Comcast/Xfinity. We also asked them what customer service departmentsespecially executive-level onesneed to hear from their customers when they complain to respond effectively. What should I do? For a lot of dissatisfied Comcast customers, the next step is to start a legal process. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. He is on the Advisory Board of Tsinghua University School of Economics and Management. Part of it is common courtesy, but you also want to build a paper trail of contacts before you ring someone higher-up. Wiki User . You have a real partner at that point, and you'll walk away happier if you work together. Then, call back or write a letter to someone who can actually help. Contact the Comcast Board by E-mail audit_committee_chair@comcast.com The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. The more time you waste recounting how terribly the lower-tiers performed, making threats, or drawing comparisons to the competition, the less time you have to cut through the fog and get to what you actually want. I know that trick.) We use cookies to ensure that we give you the best experience on our website. Hello, Im Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? C all the Main Line for Comcast's Executive Offices at (866) 429-0152. However, many dissatisfied customers dont speak up which is why our biggest competitor is the status quo where users just accept poor service. tony bloom starlizard. By figuring out the internal email address structure of the company and the names of the VPs or executives you want to reach out to (namely, VPs of customer service, or regional vice presidents) you can email your concerns directly to someone who will, at least, put them in the hands of someone who can address them appropriately. Begin typing your search term above and press enter to search. If you are writing a letter to register a complaint, remember to use professional and courteous language, be specific when describing the problem, and state how you hope Comcast can remedy the situation. David N. Watson, President & Chief Executive Officer, Comcast Cable. Likely, the larger pool of hatred can be credited to its wider availability. how do i contact comcast executives. Comcast Corporation, established in 1963, is a global media and technology giant that includes Comcast Cable and NBCUniversal among its largest operations. We've offered tips on how to get great customer service before, and even some helpful shortcuts to remember when dealing with a bureaucratic service department. When its time to escalate, keep this adage in mind: "Everybody works for somebody." Emails found on company website comcast_privacy@comcast.com 100% Support 0 0 Emails found on 3rd party websites misha_mcclure@comcast.com 99% 0 0 Under his leadership, Comcast has grown into a global company uniquely positioned at the intersection of media and technology with three primary businesses, Comcast Cable, NBCUniversal and Sky. You can file a complaint against Comcast and get your grievance heard. We asked Andrew Kelley, CEO of CallRed and passionate advocate for better customer service, what he's seen from CallRed users that's been most effective. Get help going virtual. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Going off the handle because you feel stuck won't get you to the right people, and it won't get you the results you really want. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Were always here to help. View David Watson's business profile as President & Chief Executive Officer (Comcast Cable) at Comcast. See answer (1) Copy. Brian is the recipient of the Humanitarian Award from the Simon Wiesenthal Center and the Pennsylvania Societys Gold Medal for Distinguished Achievement Award. 1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103https://www.xfinity.com/, Main: (215) 286-1700Toll Free: (800) 266-2278, https://www.xfinity.com/support/contact-us, Primary ContactTom KarinshakExecutive Vice President Customer Experience1701 JFK BlvdPhiladelphia, PA 19103(215) 665-1700[emailprotected], Secondary ContactGreg ButzPresident, Connectivity Services and Consumer Experience1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], David WatsonPresident & Chief Executive Officer, Comcast Cable1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], Chief ExecutiveBrian L. RobertsChairman and Chief Executive Officer, Comcast Corporation1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected]. You should consult your own tax advisor regarding the applicability of any state, local and foreign tax laws. Chief Financial Officer. You cannot join or start a class action lawsuit against Comcast but you still have options. how do i contact comcast executives how do i contact comcast executives Posted at 07:21h in how to handle roof runoff without gutters by valvoline oil change interval Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. They got more done in a few weeks than I did in over two years. He explained: We truly believe that companies want to help, so I suggest writing the email in a way that puts the reader in your shoes. administrator. Wait until the dust has settled, and then see if you're happy and the problem is resolved. Its been eight months. It does not purport to be complete or to describe the consequences that may apply to you given your particular taxes. Brian L. Roberts, its chairman, president and CEO, is the son of founder Ralph J. Roberts. So you have a problem with Comcast maybe they are overbilling you, a salesperson misled you, or they wont provide a rebate they promised. Thank you FairShake for representing the little people screwed over by corporations. It's not right what Big Business can get away with if we let them. Phone: Comcast's official customer service number is 800-945-2288, but I called a different number, 800-266-2278. The rates charged for this type of programming are not regulated. Eventually, I was fed up, and went over their heads and found ways to get executive level support. Comcast Fights Back Against Washington States Potential $3.6B Deceptive Service Plan Lawsuit, Comcast Still Not Quite Sure If Its $70 Gigabit Offer In Chicago Actually Exists, Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers, Why Your Cable Company Doesnt Always Know If Your New Address Gets Service, Analyst: How Much Does Comcast Lose If You Cut The Cord? He paid Vantage $18,536. please contact our team at Elliott Advocacy through this form. Can I get my 173,116 Chase Ultimate Rewards points refunded? As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Search The stakes are higher, they need more information to help you, and they have more power to actually get things done. The information here is provided for your convenience only. Did we mention it's free? To initiate arbitration, the first step is to contact Comcast at their legal address with a legal notice. We've mentioned that it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. Your story will help them get the word out about where the front lines went wrong, and hopefully how they can improve. Security Keys Are the Best Way to Protect Your Apple ID, Use a Can of Soup to Make a Lazy Chicken Pot Pie. How do I contact the CEO of Comcast? Before you aim right for the top, give those lower tiers a chance first. It's not enough at that level to just complainwhen you get a hold of the people who can really help you, you need to bring your A game to make sure you walk away happy, and they can put your issue to bed. Total Compensation. A company does not exist to be good. Especially a public company. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Brian L. Roberts is Chairman and CEO of Comcast Corporation. Complete the form and select SUBMIT NOTE. Even if your issue really is resolved, follow up anyway. Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. Whoops! Make use of services like GetHuman, which can connect you with a real person or schedule a callback from the company you need to talk to. Programming carried on the system . Instead, be savvy about how you escalate your support issues. This way, you get a consistent experience. Select the ticket number in the Ticket column on the Help Desk page. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. boeing 767 patriot express. Chat with Xfinity Get 24/7 help with any questions you have. Demand Consumer Arbitration from Comcast under your Comcast contract. is comcastcares_support@comcast.com. Get Support Find an Xfinity Location Check the status and hours of locations near you. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. 1500 Market Street Comcast Complaints: How You Can Get Justice (and Money Back). Comcast Cable, LLC operates its home cable service under the name Xfinity. Select the ticket number in the Ticket column on the Help Desk page. In addition to contacting the company by email or telephone, consumers can contact Comcast via mail at its corporate headquarters in Philadelphia, Pennsylvania. Location: 1500 Market Street, Philadelphia, 19102-2148, Pennsylvania. If you want to contact Comcast to start a legal process, there are two ways: Begin Small Claims Court proceedings by contacting Comcast at their legal address. Title photo made using Musicman (Shutterstock) and Faysal (Shutterstock). Navigate to the FCC website; then scroll down the page and click on Filing Complaints under Consumer Center on the left side of the page. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. It also lets you set the terms under which the case is closedand lets you leave the door open to future contact. Were always here to help. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Comcast Cable, LLC operates its home cable service under the name Xfinity. Total Compensation. Brian is a member of the Business Roundtable and served on President Obamas Council on Jobs and Competitiveness. Philadelphia, PA 19102 Now it wont refund my $3,606. Comcast Center, 1701 John F Kennedy Blvd Philadelphia, PA, US (HQ). Brian has worked at Comcast since graduating from The Wharton School of the University of Pennsylvania. We publish the names and emails of customer service managers. It's even more important when you're dealing with executive-level support. Brian_Roberts@Cable.Comcast.com, Possible conversational icebreakers: Chairman of the Board, President and Chief Executive Officer. Take it from meyou need to play ball too, or you'll miss a great opportunity. In both cases, calling, tweeting, and direct messaging service reps got considerate people, but never results. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Take your complaint beyond customer service and get a real resolution. Inquiries relating to our XFINITY services should be directed to Xfinity.com/support or 1-800-XFINITY (1-800-934-6489). The email address Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We may earn a commission from links on this page. So if you love or hate Comcast and want to make sure the man at the top knows it, heres his contact info: Brian Roberts, CEO How easy it is for criminals to social engineer your personal info from Comcasts poorly trained customer service reps Why Comcast routinely lies to their customers about install times and dates Will this be the busiest spring break ever? Or worse, your issue never gets resolved even after you talk to someone. Why they hire technicians who try to murder their customers. I went this route with my issue with Verizon Wireless after exhausting both their regular support and Twitter support channels, and got a call back within an hour after my email, from two different executive CS reps eager to resolve my issue. how do i contact comcast executives. Michael J. Cavanagh. It can be tempted to just hang up and walk away having won the day, but don't play the short game. You may have to enter a lot of personal information to get connected, including your ZIP code. Its most effective to make the reader relate to your issue, and include the words please and thank you. What is the corporate office for Xfinity? Any such correspondence relating to accounting, internal accounting controls or auditing matters is handled in accordance with procedures established by the Audit Committee. A teacher walks into the Classroom and says If only Yesterday was Tomorrow Today would have been a Saturday Which Day did the Teacher make this Statement? I contacted Xfinity employee via online chat to see if there was a package that would lower my bill and the representative swore that he found a package that included all the things my current. david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com.
