Copyright 2022 Consumers Unified LLC. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. If you make a last second purchase, you are putting yourself at risk. Order number [protected]. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. They can see this but they refused to issue a refund. If there is more I will do that as well lost time and money. I bought my tickets 5 months before the show. The company was founded in 2001. IE, Hundreds of people are standing in front of you. Disgusted. We apologize that you didn't receive the tickets you requested, Charlotte. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. 5.5 Total Score. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid seats will not do anything. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. I received an email a few days before the game to "Confirm my email". I had to buy either 1 or 3. Contact Us About The Company Profile For Vivid Seats LLC. Read full review of Vivid Seats and 1 comment. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! But, that won't happen with your company. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. SO basically, they lied in the e-mail, and lied that replacements were offered. Dont use this site they are horrible. Takes no accountability for a time glitch that had us go to a show at the wrong time. Looking for the best way to buy and sell mobile tickets? Ticket master from now on! Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Dial 833-228-5143. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos I was going to the AFC championship game and bought a parking pass from Vivid Seats. Vivid Seats goal is to safely and securely connect customers with event tickets. . It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I called before the event and after. We lose as a result of your opportunistic business model. I was told that I should have known that by this note that was listed: xfer Piggyback. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. + the only ticket rewards program around. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT It is a safe and secure process. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Credit care company is stating they rejected my dispute because all sales are final. I bought 3 with the insurance. You can count on usas our fans already know. No. I then twitted Customer Service and again advised these were upgrade. Vivid Seats has not responded to my email. Never again. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Thanks Vivid Seats. Despite very different reviews, the site is very popular not only in America but also abroad. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. They won't refund me or get me two tickets together. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid seats is horrible. I was purchasing 3 tickets and wanted to make sure we are all seated together. I specifically chose a section my whole group is in. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Unsubscribe at any time. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. We absolutely value your feedback and apologize for the stress this may have caused you. Promised by 2/23. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 From over pricing. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Original review: Feb. 9, 2023. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Shame shame for all the people you have messed with and hurt. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We're serious about getting you to the live events that you love. Recent customer reviews are positive. As of Oct. 13th 6:38 pm I am unable to access my tickets. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. I would like to warm people to avoid buying tickets through Vivid Seats. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We would like the opportunity to turn this around for you. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Repeatedly asked to speak to manager and he refused. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. It was smooth and I didn't have to do all re-ordering process again. The seller is not responsible for paying shipping fees. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! and then vice versa on the inventory thing. BS. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Address: 111 N. Canal Street. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. 100% Buyer Guarantee is a complete falsity. I then I received an electronic transfer notification which I followed through on. You advised that you arrived at 7:50 PM. All I got was a run around, excuses, and finally no response what so ever. The 21st was spent on the phone trying to aquire our tickets. My credit card was charged $328.30 that day. Desired outcome: Send us a DM on social media. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . The person the ticket was for has since died. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 1st time user. You are paid through PayPal after the event occurs. Ordered tickets for Gary Allan concert last September. Well start sending you the news you need delivered straight to you. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. The moment you hit submit, they have your money and will not refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Looking for the best way to buy and sell mobile tickets? This was an absolute nightmare. I have put in calls, live chats and emailed customer support. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Long story short the ticket transfer did not go smoothly. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. They refunded, but I am out 2 nights for the hotel. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Is this your company? A. I could not attend. We would like to look further into this for you. We understand it's frustrating when events are postponed. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. So I recommend never buying anything from this place. We launched @recap.email and legal webhooks. Melinda, your concerns are absolutely valuable and matter to us. All for the seller, not for the customer. We encourage you to monitor your bank and email for further updates on your order. This complaint was posted by a verified customer. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I've had the same issue though my costs aren't that high. Most complaints are from ticket billing and delivery issues. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Lack of preparation and communication from the recruiter for each step of the process. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Patient, reassuring, and kind -- why I will use this entity again! This is clearly a loophole being used often by venues to protect these ticket scammers. I was unsure on how this all worked. 3 for $533.58. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Submit a complaint and get your issue resolved. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I never received my tickets but was charged for them. Bought 6 tickets and only 4 were transferred. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Her personality was fantastic and the whole experience was just perfect. We assure that you and your partner will be able to sit together. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. These seats sell for $35.00 each. Crooks. My experience is consistent with those reported on BBB. I feel sorry for other customers who have lost a lot more money than we did. After all, I selected that I wanted "2" tickets not "1". I'm very disappointed in Vivid Seats. I will never use vivid seats ever again. Just go through Ticketmaster or the event website directly. The buyer is responsible for these costs. Thank you, you have successfully subscribed to our newsletter! I do not expect Keillor to come back to Denver at his age. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. They made me jump through hoops to get my money back. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Showed up after start of game and lot was closed. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Thank you Amanda. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. These people are thieves and liars. Never again. The second time was one of my worst experiences trying to buy event tickets. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Kept telling me same blurb about it was my fault, not his, no refund, etc. They deserve to go bankrupt as they cost me $800. 3 for $533.58. Service 254 Value 245 Shipping 164 We value your privacy. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. We have a 100% Buyer Guarantee. He checked several times and assured me that the seats were handicap. I had a purchase trouble on Vividseats. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. We appreciate you bringing this matter to our attention and will be following up with you again soon. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. they are all the same basically. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. I asked to print the tickets for my group but was told I had to use the electronic system. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Spent all week leading up to the event trying to call only to get the worst support ever. Verification can help ensure real people write reviews about real companies. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. What 4 Analyst Ratings Have To Say About Vivid Seats. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Nothing arrived. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. ColPhorbin 1 yr. ago It guarantees your tickets will be valid and arrive in time for the event. Vivid Seats. Click here to get notifications about new complaints of Vivid Seats. I got nfl tickets from them that never arrived. And, I will never refer you to any of my friends and family. From over pricing. Request to speak to a Vivid Seats agent. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. You get an email when the tickets are sold, and then you either upload them or ship them. There was not enough time to even get to the venue. Vivid nor Ticketmaster seem to care about my issue. Overall, my experience was very positive. Angel P helped me out. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. So, Vivid seats charged an additional $196. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Reliable & Rewarding Tickets. I called 2 seconds after I saw the $960 total. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Sellers can choose the price for their tickets and modify them at any time. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! only our *Volume Resellers* are allowed to re-sell tickets. And in checking with the Keillor show I found that the show was not sold out! He was very knowledgeable and courteous. The staff are even more amazing. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. In one order, my tickets arrived via email within an hour or so. The latest review was 2 months ago. How is one supposed to know that xfer Piggyback means your tickets aren't together? There were plenty of open spaces, but I wasnt allowed in. They take your money, and you have no valid tickets. Your trust is important to us. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid seats is such a scam!!! 5 Weeks later changed their policy!!! He said they can't refund anything because they connect 3rd party sellers. I had to purchase four more tickets that were handicapped seats from the venue. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Vivid refused a refund! I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Vivid Seats Review: Is it Legit, Reliable or a Scam? All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . But, what I'm reviewing . UNLV Rebels at Utah State Aggies 2x Football Tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You The following is a chronological timing of the events that occurred: I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Ive only purchased tickets from this site twice. They are aware of this issue. We could not access or find on Ticketmaster and vivid customer dis-service. Customer identification can be provided if needed. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. The office is amazing. Desired outcome: Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Full refund and apology for lack of ticket delivery. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Never received tickets or a refund let alone even an apology. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Its not final unless I had the tickets available which I didnt. Total SCAM! We understand how this may be upsetting for you. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. 1,560 talking about this. Share your photos and videos with others to prove the truth of your words. Products used:Tickets for an upcoming football game. Vivid seats are scammers. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Please refund me the differance between what you charged me and what the tickets actually cost. This is absurd! I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Its location on this page may change next time you visit. Call and ask what the service charge is before buying. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I feel that you overcharged me. The third party did not send us the electronic tickets. Providing an exceptional buying experience is something we want all of our fans to experience. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. So I quickly attempted to purchase another ticket. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints

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