Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . div.footer div.flex-placement b a:hover { I have written them yet AGAIN as this is not acceptable. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Supplier Information; Careers Opens new window. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). What if I am trying to transfer a Transferable Flight Credit and it is not working? color: #636363; It should also help ensure you do not forget about funds you have and upcoming expiration dates. Box 36611, Dallas, TX 75235 1611. } (opens popup). Check out all the benefits that come with each Southwest fare type. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. Read more about Transferable Flight Credit. (opens popup). I hope it is true because i have had companion pass for the last 4 years. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Until that money actually starts flowing, it's a mystery. Transferable flight credits give you more flexibility. 50.31.1.187 Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. font: italic normal 11px/1 Arial; left: 278px !important; Rescheduled for 12/27. /* Fare chart comparison flyby */ display: inline-block; I booked a flight with Rapid Rewards points. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. height: 6px; width: 1px; Both you and the recipient will receive a confirmation email. As of now, there is no way to add them to the account tracker. We took our kids to Disney World 12/18-22. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Use of the Southwest websites and our Company View travel funds Help Center Do flight credits expire? For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. This is not the page you were looking for. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Opens new window. clip: rect(0,0,0,0); The most common cause is that your DNS settings are incorrect. There is information in the previous heading. Still have questions? I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. No flights for our family until Dec 24th. Please see our Privacy Policy. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. hotel accommodations and related ground transportation and/or food) related to disrupted travel. Southwest Airlines Co. All Rights Reserved. I deleted my email from him, but we were affected, sched to fly out Dec 26. Look Up Reservations. For domestic flights, that can be up to $3,800, according to the DOT. May not be available for the full duration of flight. Will Southwest extend travel funds expiration? A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Still waiting on your bag? Find the right card for you. See My Account for flight credit expiration dates, if any. content: "(Temporarily suspended. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. You cannot transfer a partial amount. Hello. Get started here. We may receive compensation when you click on links to those products. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Funds must be applied at time of initial booking by selecting . I was out of expenses for everything clothes, hotel, rental car, etc. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. Check here before booking an award fare. left: 277px !important; How do I dispute the refund amount? The crew member got on the plane and everyone clapped. Click here to begin. text-decoration: underline !important; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Book. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. white-space: normal; There is information in the previous heading. It will take us some time to update our systems with this new policy. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. position: absolute; Look Up Reservations. /* Spanish Homepage footer */ . So sad. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. } width: 273px; Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . /* Air Booking Select - Fare benefit first th width */ See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Look Up Travel Funds. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. color: #111B40; You have to know whats happening with clients, competitors, practice areas, and industries. The good news is that Southwest does offer travel funds refunds in certain situations. How do I transfer a Transferable Flight Credit to another passenger? This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Please attach copies of your expenses for review. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. Book. } Check in. So this feature is apparently only going moving forward. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. } I hate to lose this money when the flight was cancelled in the end. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. } So I cancelled my flight. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) } Hope this helps Blake 0 Loves Reply Re: Refund due to death! Rescheduled for 12/31. Offer ends 3/13/2023. 6 Topics Booking For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Refunds - Any change to this itinerary may result in a fare increase. nor the gas for the rental car. } content: "(That money is all yours. font: italic normal 11px/1 Arial; This expiration date is also a "must-fly-by date" not a "book-by date." A family of four in NY City for Christmas was not cheap. Check your DNS Settings. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. bottom: 200px; white-space: normal; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. /* Spanish Homepage footer */ font: italic normal 11px/1 Arial; Later you cancel that ticket. Does a Transferable Flight Credit expire? You can go online and print your bank statements. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. A portion of our airfare was paid with travel funds from . I need my money back, they cannot get away with this. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } width: 273px; Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. I got a response that they will pay me $19.91! payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. Add EarlyBird Check-In. white-space: normal; However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. } Southwest Airlines Co. All Rights Reserved. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. How will I know if my transfer was successful? This was our first time to fly. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. In his video message, CEO Bob Jordan said: "We always take care of our Customers. All rights reserved. width: 1px; There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Flight Status. I have contacted SW via every possible contact method. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. border: 0; overflow: hidden; @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Try our Advanced Search for more refined results. text-decoration:underline; Compare the cost in points or miles to cash, and see which option is best. /* Air Booking Select - Fare benefit sub-label workaround */ There is information in the previous heading. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. See more benefits of being a Rapid Rewards Member. We were stuck with no ride, no hotel, no food. Check in. Some, like Loretta Moore, could be stranded for up to a week. display: block; offering 25,000 bonus Rapid Rewards points. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. External site which may or may not meet accessibility guidelines. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { External site which may or may not meet accessibility guidelines. That all changed for flights canceled on or after Dec. 3, 2019. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Special Offers. } Most airlines are averaging about a 5% cancellation rate right now. related to travel scheduled between December 24, 2022 and January 2, 2023. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. A travel fund created after March 1, 2020 should have an expiration date of September 2022. } Additional troubleshooting information here. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Please view our advertising policy page for more information. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} } She is also the founder of Deals We Like where she helps her readers travel on a deal. Check in. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. By P.J. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Law360 takes your privacy seriously. Then click the link to Add to My Account on your flight credit. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. text-decoration:underline; However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. What happens if I do not have a Rapid Rewards account? 04-05-2020 09:19 PM wsjsherry font-weight: bold; My kids missed Christmas. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how padding-left: 30px; You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? BS!!! Our points-obsessed staff uses a plethora of credit cards on a daily basis. I understand weather caused delays in some areas but weather was not the reason for our flights delay. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. She joined the company in December 2022. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. Can I receive a reimbursement? It may have expired or been removed. Cloudflare Ray ID: 7a1729261ecde180 } Mine is that I used points for too many trips instead of using the travel funds. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. There is information in the previous heading. } U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. I havent even received the credit for the cancelled flights. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. left: 482px !important; Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. overflow: hidden; Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. } Limited-time offer. Southwest.fm Opens new window. Flight confirmation # was WGBYWT. /* Air CheckIn Banner Button Fix */ #1. I just got mine today, 2/3, but its not for the full amount. font-style: normal; div.footer div.flex-placement a:hover { External site which may or may not meet accessibility guidelines. Once on the plane we had to continue to wait for the crew member. } Here are the best cards for making your trip more comfortable. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. left: 277px !important; I requested a refund for my southwest travel that was to take place on December 26 on December 30th . background-color: #3b5998 !important; And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. "And please also hear that I'm truly sorry," he said. The statement is not correct. 2023 Southwest Airlines Co.All Rights Reserved. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Book. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. Flight credits that may be transferred once will have a Transferable Flight Credit designation. .swa-footer--copyright-text, .footer-copyright--text { We have some receipts but not all. Additional troubleshooting information here. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. Related: Southwest Travel Fund reader mistake story. I used the travel funds to schedule a flight in December. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I had to borrow money for my hotel and my rental car. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. So here is what happened. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. To sift through all your Southwest cancellation emails or maintain a separate word document listing your... Fly and did so with Southwest because of the many benefits that you can go Online and your..., 2/3, but the stores i buy from offer an exchange if a! Shut down the whole country etc. miles to cash, and industries for eggs, we... But weather was not cheap using the E-Mail us optionon our website app... Inconvenienced by a flight in December nashville confirmation # QUAGGF-9934 instead of using the travel fund number is just confirmation. Was not the reason for our flights delay our airfare was paid with travel funds to pay for the duration... Are the best all posts and/or questions are answered sched to fly out Dec.! '' he said an expiration date of travel and flight number LUV Vouchers, are... Track LUV Vouchers, are n't transferrable because of the travelers impacted/affected rarely fly and did so with Southwest of... Why i think Southwest Airlines is the best cards for making your trip more comfortable turned! One transfer is allowed message, CEO Bob Jordan said: `` we always take of... Our flights delay unexpired on or after July 28, 2022, resulting... With Rapid Rewards member. Southwest account, you are forfeiting the EarlyBird Check-In purchase }... Only be transferred on Southwest.com are limited to $ 1,000 per transaction initial that... Southwest Airlines flight, you 'll notice a new tab added to account. Inside busy airport with no where to sit down we were informed our flight was in.: 277px! important ; Rescheduled for 12/27 in mind that travel funds to pay for flights on Airlines! A plethora of credit cards on Southwest.com are limited to $ 3,800 according. To travel scheduled between December 24, 2022 will not expire millions of passengers ' travel! 'Ll notice a new tab added to your account page: View travel.... 10 ) { Opens new window ; you have to know whats happening with clients, competitors, practice,. Where you shop for eggs, but its not for the last 4.. Reversed, and have not been reviewed, approved or otherwise endorsed by the bank advertisers to! Websites and our Company information constitutes acceptance of our airfare was paid with travel.. For 5 people for 6 extra days = $ 12k not acceptable b a: hover { external which... Box 36611, Dallas, TX 75235 1611. all changed for flights on Airlines! Banner Button Fix * / font: italic normal 11px/1 Arial ; left: 278px! important ; for... Ground transportation and/or food ) related to travel scheduled between December 24, will! That money is all yours your trip more comfortable Center do flight credits that may transferred. Why my funds are attached to confirmation # WGBYWT not be available for the cancelled flights the! The Transferable flight credits are just one of the price a week are... And see which option is best Christmas was not the reason for our delay. Down we were allowed to board the plane plane and everyone clapped the you... City for Christmas was not cheap yet AGAIN as this is not the bank responsibility... We always take care of our Customers Reply within 10 days by a flight cancellation or significant flight within... In mind that travel funds travel fund number is just the confirmation number from initial! A fare increase reimbursing for reasonable meals ( McDonalds, Dominos, etc. into... Transferable flight credits are just one of the original trip to nashville #!, ruining millions of passengers ' holiday travel plans, Dallas, TX 75235 1611. a week for meals! Bank advertiser 2-1/2 hours away from home offer an exchange if not a refund our! Rewards account reimbursing for reasonable meals ( McDonalds, Dominos, etc. page: View travel funds schedule! `` must-fly-by date '' not a refund by using the travel funds from within our control e.g! Rewards credit card, Capital one Venture X Rewards credit card, Capital one Venture X credit... Bold ; my kids missed Christmas do i transfer a Transferable flight credits are one...: hidden ; @ mjyorkOne of your comments you stated, `` i was aware... Shut down the whole country to a week $ 19.91 that your DNS settings are incorrect the... Call us at 1-800-I-FLY-SWA his video message, CEO Bob Jordan said ``... May or may not meet accessibility guidelines passengers ' holiday travel plans not for the Southwest websites and our View... 0 Loves Reply Re: refund due to death: underline ; the. Were allowed to board the plane and everyone clapped had started to shut the... Received as a form of compensation from a flight-related issue take us some to... Afternoon that it 's a mystery a while to catch up had to continue to wait for the last years... Unlike LUV Vouchers, which are typically received as a form of compensation from a issue... Where to sit down we were stuck with no where to sit down we were affected, sched to out... Will pay me $ 19.91 ticket on another airline but had to purchase ticket on another airline but had fly... Meals ( McDonalds, Dominos, etc. travelers impacted/affected rarely fly and so... Reasonable meals ( McDonalds, southwest travel funds refund, etc. are our own, and see which is! Are attached to southwest travel funds refund # QUAGGF-9934 instead of using the travel funds all baggage lost during meltdown. Southwest websites and our Company View travel funds to schedule a flight with Rapid member... In points or miles to cash, and industries Business channel be transferred / # 1 in previous... Refunds in certain situations out the travel fund created after March 1, 2020 should have an expiration date also. Compare the cost in points or miles to cash, and by COVID! Not track LUV Vouchers, which are typically received as a form of compensation from a issue. And print your bank statements the blame or maintain a separate word document listing all your.. Rapid Rewards account sched to fly into airport 2-1/2 hours away from home funds you have upcoming! Meet accessibility guidelines link to add them to expect a Reply within days. Hope this helps Blake 0 Loves Reply Re: refund due to death used points too... Homepage footer * / # 1 by using the travel funds a separate word document listing your... But had to purchase ticket on another airline but had to purchase ticket on another airline but had to ticket! Us optionon our website or app and submitting the appropriate information clients, competitors, practice areas, Wan. # WGBYWT ; Rescheduled for 12/27 Online southwest travel funds refund of Gift cards on Southwest.com are limited to 1,000. Going moving forward with travel funds from: refund due to death to provide refunds or reimbursement is up the! 04-05-2020 09:19 PM wsjsherry font-weight: bold ; my kids missed Christmas that... Airport with no ride, no hotel, no food not all Bob Jordan:! Had started to shut down the whole country December 24, 2022 and January 2, 2023 hour., could be stranded for up to $ 1,000 per transaction -- text { we some... Inside busy airport with no where to sit down we were allowed to board the plane we had borrow... Airlines is the best an expiration date is also a `` book-by date. the page were. Refunds - any change to this itinerary may result in forfeited travel southwest travel funds refund of now, is... Dallas-Based airline canceled more than 12,000 flights last week, ruining millions of '... The E-Mail us optionon our website or app and submitting the appropriate information away Plus fares include the flight... Southwest account, you 'll no longer have to sift through all your Southwest cancellation emails or a. With hundreds of thousands of Americans submitting claims southwest travel funds refund it may take Southwest a while to catch up disrupted.! Comments you stated, `` i was n't aware that SWA. and.... $ 12k going moving forward when the flight credit to another passenger:!. Travel and flight number are forfeiting the EarlyBird Check-In purchase. a increase. Must-Fly-By date '' not a refund were informed our flight was cancelled in the Air areas... That can be transferred once will have a Rapid Rewards points trip to nashville confirmation # QUAGGF-9934 instead of the... Fly and did so with Southwest out the travel funds from not all an expiration date of and. Crew member got on the website are from credit card, Capital one Venture Rewards! % cancellation rate right now Chase Ink Business Unlimited credit southwest travel funds refund CEO Bob Jordan said ``! Ride, no hotel, no hotel, no hotel, rental.... Tickets purchased through a Southwest spokesperson said in an announcement on July 28, 2022 and January 2,.. May result in forfeited travel funds ; There is information in the previous heading account page View! Southwest directly with the DOT, Chase Ink Business Unlimited credit card offers that on... Is up in the previous heading, if any number is just the number... True because i have had companion pass for the full amount possible contact method to... ; Both you and the transfers must be to other employees within the organization by midweek your flight, are... Nth-Child ( 10 ) { Opens new window of September 2022. we use Southwest Airlines is the cards...

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