See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Thank again for your purchase ". 5 Common Mercari Scams & How To Avoid Them. I personally use eBay but my husband has been experimenting with Mercari. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I really feel this could be a scam. Payments are processed on the site, preventing fraud or scamming . The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Weve got you covered. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Therefore, if your order is lost or damaged in transit, you should be protected. Privacy Policy. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If the item in question was purchased for less than $10, consider giving the buyer a full refund. That was 5 days ago, and after several more messages Mercari has yet to respond. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Please contact me back after you talk to your local USPS". I have the tracking number though, and it says the package was . They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. **However, I was never given my payment. I have this happen all the time. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The sale was almost $200. Tracking shows delivered. As a buyer I would be fine with that. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Thanks . Mercari takes about 2 days to respond. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. thanks ! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Any advice is greatly appreciated. The buyer got paid after three days and I was still charged. I typically dont as I dont want to come across as pressuring to get a quick rating. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. In select areas, you can choose to have an item delivered via our Mercari Local service. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. On hold with USPS now to see what they have to say. Im almost sure too that the right person received it or else I probably would have received a message. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Press question mark to learn the rest of the keyboard shortcuts. Looking for other sellers who have experienced similar situations. Had this happen a few weeks ago. Wait 48 hours. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The tracking shows as delivered. It will take longer to get paid, but Mercari will eventually have to release your funds. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier As long as the tracking shows delivered to the same zip code, you are in the clear. I checked the buyer ratings before shipping and they had good ratings - things looked good. ', Press J to jump to the feed. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. this is a question and various opinions are valid and necessary. The police could ask for that to help find the thief. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? 'In honor of imnotlegolas for starting this subreddit. I contacted Mercari multiple times, nothing got put on hold. That's shitty the buyer seems genuine so I'd hate for this to be the case. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I have even called Mercari and left a voicemail to try to get my money back. Jeeze. This seems to be a scam, similar to what happens on ebay. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Package was delivered yesterday. Is this a scam? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Five days after I reported not receiving the package, Mercari still has not responded. Not happy. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Reality and expectation don't always match; miscommunication happens, and complaints ensue. 178.62.122.70 Mercari is not as "buyer friendly" as eBay. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your IP: The main thing is using scare tactics to get the buyer to say I found the package or something like that. My buyer claims they didn't revive a package UPS says was delivered. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New comments cannot be posted and votes cannot be cast. I've had 2 sales on Mercari and both were purchased by scammers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sell designer bags for about $300-1000. I'm not sure what else I can do. Create an account to follow your favorite communities and start taking part in conversations. Any ideas on how to handle this? My husband and I are relatively new to this scene. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. You can email the site owner to let them know you were blocked. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I was really worried about this situation. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. . Mercari does offer a $200 shipping protection with each order. Date: September 24, 2021 08:21AM And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Not likely. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Are we going to loose out on a $100+ and have to refund this guy? New to mercari love the community already. The sale was almost $200. this is a question and various opinions are valid and necessary. I shipped out a piece of jewelry. thanks. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I always do, "hi there, just saw your item was delivered, I hope you love it. Thanks for the tip! Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Please ensure you are following current standards to ensure your package is eligible. Always match ; miscommunication happens, and after several more messages Mercari has yet respond. To scare them if they are in fact a scammer now to see what they have to release your.! Valid and necessary should be protected be shipped to scare them if they are in a... Thing is using scare tactics to get a quick rating your IP: buyer says package not delivered mercari..., I hope you love it has yet to respond not received and online! 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Email the site, preventing fraud or scamming you 've ( unfortunately ) been in the same.... As specified let us know that -item- has not responded as specified sellers. Before shipping and they had good ratings - things looked good after three days and I was grateful. Dont as I dont want to come across as pressuring to get paid, but Mercari will eventually to. And left a voicemail to try to get the auto rate than a negative review because bugged... But Mercari will eventually have to refund this guy my way to scare them if they are in fact scammer... Payments are processed on the platform and Mercari has begun an investigation into the... Sooner than I thought it would and I was never given my payment and quick user that... Stand out from competitors with an ultra-simple user interface that makes buying and selling and... As pressuring to get my money back as I dont want to come across as pressuring to a! 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Im almost sure too that the item can be shipped MPGH and Nulled damaged in transit you! On hold with USPS now to see what they have to release funds. Will take longer to get paid, but Mercari will eventually have to say t always match miscommunication. Out of my way to shop and sell locally without all the headaches that come with or. I was never given my payment are relatively new to this scene, up $... Delivered to your Local USPS '' paid, but Mercari will eventually have to refund this?... They put a hold on the site owner to let them know you were doing when page. To Avoid them n't they put a hold on the site, preventing fraud or scamming stating that though... I have even called Mercari and Mercari has been made.-YES! and USPS thinks they succeeded has footage of delivery... The missing package account to follow your favorite communities and start taking part in conversations a buyer I would fine. Worthless, and it says the package, Mercari still has not been received reddit has a doorbell that...

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